Our client is seeking an experienced Customer Service Coordinator.
Location: Dartford, Kent
Hours: Full time, flexi and hybrid (Min of 2 days in office to include Tuesday)
Salary: £25,000 pa + excellent benefits including 3% non contractual bonus
Job Summary
The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Responsibilities and Duties
1. Support customers’ enquiries through multiple communication channels including phone, email, and chat.
2. Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
3. Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed).
4. Enter and process orders including calculating transit time and freight.
5. Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.).
6. Maintain accurate customer database and information on profiles.
7. Responsible for customer quotations for new business & follow-up on open quotes.
8. Maintain price lists and send them to customers when requested.
9. Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
10. Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.
11. Ability to handle a variety of nonstandard and complex inquiries.
12. Understand the root issue the customer is facing and other related issues that may arise.
Key Requirements
1. Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
2. Minimum of High school diploma or equivalent is required; with some college preferred.
Job Info
Job Title: Customer Service Coordinator
Company: CV-Library
Location: Maidstone, Kent
Posted: Jan 2nd 2025
Closes: Feb 2nd 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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