Are you experienced in supporting vulnerable people to achieve secure or sustain accommodation?
We are looking for a dedicated, dynamic, positive and forward-thinking individual to provide effective and creative ideas to prevention their clients from being homeless and going into emergency accommodation.
Do you have excellent investigative skills?
Your role will be to gather information on client’s housing situation, record it, and determine next steps to secure accommodation which you will help the client to prevent their homelessness. Using your initiative, you will have the opportunity to resolve the case where possible, liaising with landlords and partner agencies.
Can you quickly establish positive and trusting relationships with customers?
You don’t necessarily need homelessness experience, but we are looking for that one person who is both positive and confident: providing effective and reassuring responses to new customers requiring homelessness assistance.
Do you revel in managing pressure situation and demands from customers?
We are looking for you to make quick wins where you can and maximise your time with clients.
This is a demanding role, and you will be the first port of call for many of our customers. It is important you can comfortably juggle competing demands and priorities.
Do you have the passion and dedication to provide help to homeless clients?
We are looking for that one person to demonstrate the initiative to apply problem solving to the issues faced by clients and the skills to engage with partner agencies to get the best outcomes for our clients.
What’s in it for you?
24 - 28 days annual leave plus bank holidays
£30,195 - £38,245 per annum (Band 5/6 Career Grade)
Hybrid Working
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
Local Government Pension Scheme and AVC provision
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
This is a fixed term position where you will be based in the ‘Prevention Team’ which is part of the wider Homelessness Team. The Prevention Team consists of 3 other Prevention Officers, an Accommodation Finder Officer and a Prevention Support Workers.
Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst approximately 50% of each week.
About us
Since the introduction of the Council’s Homelessness and Rough Sleeping Strategy in 2019 the Homelessness Team has seen significant transformation and improvement, with a change from generic roles to 4 specialist teams covering Triage, Prevention of homelessness, accommodation and move on Support and Outreach Workers.
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.
We are proud of our new values for 2024, please watch this short video to find out more: LEAF
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
If you are interested in this position and meet the criteria, we would be very happy to hear from you. For more information and an informal chat about the role please contact Victoria Gibbs on 02380 285246 or email victoria.gibbs@nfdc.gov.uk
Closing date: 16th February 2025
Interview Date: TBC
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .