A leading Manufacturing company has been evolving and they are now looking to bring in a Aftersales Manager to the team. This is a fantastic opportunity for an experienced individual to join a company that offers a fantastic working environment and structure.
This is a Permanent role - based out of the company's Dungannon site.
Salary
Fully Negotiable + 20% Bonus - highly competitive rate of pay for the role which is negotiable based on experience + Great Benefits
Responsibilities
1. Provide leadership for the company's Customer Care function.
2. Work, in conjunction with the Head of Customer Care & Aftercare Services, on the development and implementation of the overall strategic business plan, ensuring customer care & aftercare operational goals and objectives are aligned to ensure the business achieves its ambitions.
3. Provide decisive leadership through communicating clear direction in everyday and pressure situations.
4. Provide direction, motivation, support, guidance and constructive feedback to your team whilst building understanding of and alignment with company goals, culture and behaviours.
5. Set best-in-class standards and practices, ensuring a uniformed approach, across service teams to include hiring, mentoring and performance management for customer care team members.
6. Build strong relationships based in mutual trust with employees, suppliers and customers that reciprocate success in line with company Vision, Values & Behaviours, instil passion and excitement in everything we do.
7. Manage & lead the Customer Care Service Team across the group including Service Engineers & Service Coordinators, ensuring that customer accounts, issues, and needs are handled in a timely and professional manner.
8. Consider the health and safety, environmental and energy impact of all customer care activities.
9. Lead continuous improvement initiatives through: Weekly aggregation and reporting of warranty cost data & critical issues to Senior Leadership. Quarterly product improvement discussions with Engineering & Production to relay observed and reported items. Continuous engagement with the Commercial Team to ensure a seamless customer experience from point of sale to commissioning and long-term support.
The Ideal Person
1. Experience in a similar role.
2. A natural leadership style with the ability to motivate, inspire and empower the team to deliver and exceed results whilst being willing to adopt a "sleeves rolled up" approach when necessary.
3. Excellent customer relationship skills with a service oriented approach which inspires confidence in customer care & aftercare team.
For further information on this vacancy, please apply via the link below or contact Jack Groves in the strictest confidence.
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