We are the UK network service provider making digital infrastructure simple.
Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.
We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. Our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.
The Role
We are seeking a competent and detail-oriented Technical Administrator to join us on an initial 6-month contract. This role is critical to maintaining accurate documentation, updating databases, and managing access within our network infrastructure. The ideal candidate will be able to start immediately and demonstrate a strong aptitude for IT, excellent communication skills, and meticulous attention to detail. The role will involve working alone, within a small team dynamic and communicating directly with UK mobile telecom operators and suppliers/vendors.
Key Responsibilities
* Maintain and structure the network documentation ensuring all records are accurate and up-to-date.
* Update and manage databases related to network faults and site access.
* Manage access controls and permissions for network systems.
* Assist in tracking and resolving network faults and issues.
* Collaborate with IT and support teams to ensure seamless operations.
* Prepare and distribute regular reports on network status and issues.
* Provide administrative support to the network support team as needed.
Education and Experience
* Bachelors Degree (preferred) in Computer Science or IT based discipline.
* CCNA Administrator (preferred).
Essential
* Previous experience in a similar role or in a first line technical support role.
* Proficiency in using IT systems and software for documentation and database management e.g. MS Dynamics 365, Trello, Power Bi.
* An understanding of basic IT network concepts e.g ITIL Foundation.
* Ability to communicate technical information clearly and effectively.
* Strong problem-solving skills.
* Strong attention to detail with excellent organizational skills.
* Excellent written and verbal communication skills.
* Ability to work independently and as part of a team.
* Proven ability to be proactive and manage multiple tasks simultaneously.
Health and Safety Responsibilities
* Take reasonable care of the health and safety of yourself and others who may be affected by your work.
* Properly use and not interfere with anything provided to safeguard your health and safety.
* Cooperate with supervisors and managers on health and safety matters.
* Report all health and safety concerns to an appropriate person.
* Ensure that risk assessments are current and effective.
* Ensure employees are working in accordance with safe systems of work.
* Ensure the workplace is kept clean and tidy and free of obstructions.
* Ensure adequate supplies of personal protective equipment (PPE) are available.
* Ensure accidents and near issues are reported and properly investigated.
Our Values
Our values are what set us apart from the rest. They enable us to bring assured connectivity wherever it’s needed. We use these values to inform everything we do and the way we act as professionals.
Sustainability and CSR
We implement environmental, social, and corporate governance:
* Innovate for Impact: We pride ourselves on many industry firsts, driven by both technical and commercial innovation.
* A thriving workforce: We’re nimble and fast-growing and our success relies on diverse talent from a range of backgrounds.
* Embracing Net Zero: This year we’ve baselined our carbon footprint and will focus on our supply chain.
Diversity, Equity, Inclusion, and Belonging
We value an inclusive environment at Freshwave and commit to celebrating the enriching contributions and perspectives that people from differing backgrounds and experiences bring.
Reasonable Adjustments Statement
Here at Freshwave, we’re dedicated to making our recruitment process inclusive and comfortable.
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