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Base pay range
Location: Central London
Security Clearance: DV required (DV bonus payable once obtained)
Shift Pattern: Shift Pattern Within 0700 – 1900
About the Role: We are looking for a reliable and keen-to-learn 1st Line OSM Contact Centre Agent to join our OSM Service Team of 1st and 2nd Line engineers. You will provide Service Desk Support, assisting a high-profile user community with daily contact via incident logging applications.
Key Responsibilities:
* Support end users with technical queries related to various products/systems (e.g., Microsoft products, operating systems, networks).
* Develop an understanding of the customers’ environment and service delivery requirements.
* Follow established processes/systems and recommend improvements.
* Take ownership of customer problems, escalating and gaining support as necessary.
* Monitor performance through statistical reporting and analysis.
* Act as a team player, demonstrating personal leadership and initiative.
* Continuously build technical knowledge to support business requirements.
Requirements:
* Must be eligible to obtain DV clearance (Sole national).
* Experience with core Windows Server Technology, including at least 3 of the following: Windows updates via WSUS, GPO and Active Directory, DNS, User Account Management, DFS, Analysis of Windows Log Files, Veritas NetBackup, WIN Server 2012/2019, WIN11 VDI’s, Horizon Brokers, Veeam, HCI Solution, IDAM, Oracle/SQL, WIN7 Workstations, Exchange 2013 on Windows 2008 Server, VMWare, Open VMS.
Benefits:
* 26 days annual leave plus public holidays (3 flexible).
* Pension – Double matching contributions of up to 10%.
* Life assurance.
* Companywide incentive plans.
* Flexible benefits such as increased holidays, travel, dental, critical illness, and more.
* Employee assistance programme / virtual GP.
Recruitment Process: The recruitment process consists of a one-stage interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Defense and Space Manufacturing
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