Service Management System Architect
Location - Hybrid
Ref 1212
Join Telent and Help Shape the Future of Critical Infrastructure!
We're looking for an ESN Onboarding Consultant - Service Management Systems to support the delivery of the Emergency Services Network (ESN) onboarding contract. You'll play a vital role in ensuring seamless integration of User Organisation Service Management systems with the ESN service. We are seeking skilled professionals to join our team in a variety of roles, with opportunities for both long-term and project-based positions.
At Telent, we're driving the digital revolution-connecting homes, businesses, and infrastructure across the country. Our work is challenging but rewarding, ensuring the UK's critical infrastructure stays connected and protected 24/7.
What You'll Do:
- Lead technical matters related to the connection of User Organisation Service Management systems with ESN.
- Understand and communicate technical requirements, configuration needs, and testing criteria to User Organisations.
- Engage with key stakeholders, including Home Office leads, Emergency Services organisations, and system suppliers.
- Attend onboarding governance meetings, providing expert insights and resolution strategies for technical issues.
- Ensure all onboarding deliverables are met on time and within budget.
Who You Are:
- Experience working with Emergency Services organisations and the Home Office.
- Strong expertise in the design, configuration, testing, and operation of Service Management systems.
- Good understanding of the ESN ecosystem and Airwave service.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to manage complexity, change, and multi-task in a fast-paced environment.
- Strong commercial awareness with a customer-focused approach.
What We Offer:
- Car Allowance
- Employee-only Medical Cover
- 34 Days Holiday (including public holidays) + option to buy/sell days
- Company Matched Pension Scheme
- Flexible, Family-Friendly Policies
- Wellbeing Support & Employee Discounts
- Discounts on cinema, restaurants, and shopping via the Telent Reward scheme
At Telent, we celebrate diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their full potential.
Ready to make an impact? Apply now and be part of a team shaping the future of Emergency Services communication!
We're guided by our values and behaviours: Already in odyssey so does not need to be duplicated along with all below including disability confident badge.
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused
Brilliance brought together.
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