Company Description
This is an exciting opportunity to grab hold of a pivotal role within the Greene King Digital Customer Engagement team as we head into our next phase of transforming digital delivery.
You will relish the opportunity to take our Braze implementation to the next level, maximising the platform capability to deliver compelling customer journeys and driving significant uplift from hyper targeted campaigns across all channels.
You will work alongside our CRM marketing team supporting them in bringing to life their key brand and customer objectives, together with our product teams to fuse capability and marketing output as well as working closely with our data and analytics teams.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
1. The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
2. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
3. Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
4. Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
5. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could be eligible to £1,500 for referring them!
6. Wagestream – access your wage before payday for when life happens.
7. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Job Description
This role is a Manager (M2) Career Band
Your role as CRM Technical Delivery Manager
The CRM Technical Delivery Manager is responsible for the ongoing management of the platforms, data, and processes used by the wider CRM executional teams. Working alongside other business owners and agency partners, you will be responsible for ensuring that the CRM comms plans and objectives have the appropriate tools and data needed for success.
8. HTML content blocks, designed for easy re-use by non-html developers
9. Logic blocks that allow the quick deployment of dynamic panels, relevant to every guest
10. Creation and maintenance of automated journeys through Braze and HTML development
11. Supporting business owners with technical CRM requirements in wider business epics and scoping
12. Ensuring CRM campaigns and journeys are optimised for the data and analytics teams to provide accurate and relevant reporting
13. Supporting in specific campaign creation through both Braze and HTML deployment
14. Implementation and maintenance of API-led 1st and 3rd party data tools to promote relevant comms
15. Providing documentation and ongoing training for the wider CRM team to ensure accurate execution of CRM campaigns
16. Provide business and hands-on-keyboard support for the implementation and roll out of new CRM channels and agency-led executions
17. Lead the business on new innovative or scalable ways to do CRM execution
18. Strong relationships with Braze CSM team to ensure new opportunity and functionality are understood and tested
19. Responsibility for the management and development of a team of internal developers – as well as managing external developer resource – ensuring new campaigns are designed and executed to the highest capability, accurately and on time - as well as being responsible for QA,
What you'll bring......
Professional Expertise
20. Braze experience preferable (or experience of a similar role with a comparable platform)
21. Ability to multitask and manage the delivery of high-volume campaigns at a fast pace interfacing between CRM team, data, design and developers
22. Experience of managing and developing a team of developers
23. Proven experience in delivering a high volume of high-quality marketing automations that deliver significant benefit
24. Confident facilitator, clear communicator, problem solver and stakeholder manager
25. Experience with managing external/3rd party suppliers e.g. Moveable Ink and Validity
26. Management of email deliverability
27. Analytical capability to interpret campaign KPIs and tactics to improve commercial performance
28. You like to keep an eye out for the latest trends and developments in marketing technology and make recommendations to benefit the team
29. Experience with creating campaigns with segmentation and personalisation.
30. Ability to learn new system features quickly using documentation and instinctive research.
31. A good understanding of how design and development combine.
32. Prior experience in delivering multiple CRM campaigns and working at pace.
33. Ability to work within a team responsible for delivering campaigns across a number of brands – driving operational efficiency across the team.
34. GDPR/PECR understanding and proven experience in applying data regulations to campaigns.
Technical Expertise
35. Strong technical awareness and proficiency - particularly with marketing tools such as ESPs and CDPs – preferably Braze – 3rd party integrations and data delivery flows, with the ability to adapt to both strategic and hands on requirements
36. Experience with a mix of CRM channels (email, push, in product messaging etc) and how they are fed with customer data
37. Experience with setting up and carrying out fail-safe QA processes
38. Dynamic email template design and coding Proficient in HTML, CSS including using this for building emails (including nuisances of all Mail Clients e.g. Outlook ‘mso’ variants in code and Gmail)
39. Have used 1 or more other languages such as (Java/JQuery, PHP, AMPScript, Liquid etc) for a year or more
40. Able to manipulate existing, or create from scratch, custom code that can help improve efficiency within templates or HTML scaffolding
41. Understanding of variables and arrays and have used other languages like PHP / Jquery/Java / Liquid alike
42. Understanding of how API’s work, and used them for basic code inputs either within websites or email before
43. Proficient in JSON including formatting and de-bugging
44. Understanding of SQL to a good level
45. Understanding of how databases, data tables and rows of tables work within reference to data (SQL Lite, MySQL etc)
46. Understanding of what IP Addresses do and has managed or worked with deliverability before, including knowing about sub-domains and how they link to IP Addresses
47. Good knowledge of how websites work (e.g. DNS / TXT Files etc / Google UTMs / URL parameters and so on)
48. Proficient in Excel for data handling and know the different between CSV and other formats in relation to data and uploading data
49. Rounded understanding of how email, website, app work or can initiate a technical requirement, to allow for greater best practices and harmony of product
50. Worked with product-based platforms such as JIRA or ADO before
51. Creation of documentation using platforms such as Notion or Confluence
52. Integrations experience with promotional platforms
53. Comfortable with other languages such as PHP Frameworking, Ruby, Python or other modern variable scripting languages.
54. Ideally some experience of working with an integrated DAM
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