Operations Manager
Location: Hybrid (with occasional days in Watford offices)
Reporting to: CEO
Acrotrix Global is the Franchising arm of Acrotrix, where we are passionate about empowering individuals through acrobatics, fostering a sense of achievement and creativity. Our mission is to deliver world-class and exceptional acro classes for children across the UK and globally. As we expand our footprint, we aim to establish new locations, furthering our commitment to accessible, high-quality acrobatic education.
In addition to our classes and training, we offer a range of tailored resources, including branded apparel, air-based equipment, and student journals, designed to enhance the learning experience. Our dynamic and inclusive approach positions us as a leader in the children’s activities and performing arts space, while our planned franchising model ensures consistency and scalability as we grow.
Position Overview
The Operations Manager will oversee the day-to-day operations, ensuring smooth functioning across all locations and supporting the successful rollout of new private sites. This role involves streamlining processes, managing staff, and implementing strategies to ensure high-quality service delivery.
Key Responsibilities
Operational Management
1. Seek and implement new development opportunities for new locations.
2. Oversee daily operations across all current and new Acrotrix locations, ensuring adherence to company standards.
3. Develop, implement, and maintain standard operating procedures to ensure consistency.
4. Manage scheduling, staffing, and coordination of class cover where necessary.
5. Handle stock orders, equipment management, and logistical needs.
6. Supervise, train, and motivate staff to achieve optimal performance.
7. Organise training, team meetings, and staff development initiatives.
8. Manage recruitment, payroll, and general HR duties for team members.
9. Foster a positive working environment that encourages collaboration and innovation.
Reporting and Analysis
1. Monitor and report on revenue, marketing performance, and operational efficiency.
2. Analyse data to identify trends, areas for improvement, and opportunities for growth.
Quality Assurance
1. Ensure compliance with health and safety standards across all sites.
2. Drive retention strategies, including student appraisal processes and parent feedback mechanisms.
3. Regularly assess and maintain high teaching and safety standards.
Qualifications and Skills:
1. Proven experience in operations management, preferably within the children’s activities, performing arts, or fitness sectors.
2. Strong organisational and problem-solving skills.
3. Excellent communication and leadership abilities.
4. Familiarity with relevant software tools for scheduling, payroll, and reporting.
5. Commitment to maintaining high standards of safety and quality
Ideal Candidate
Experience
1. Previous experience in client success, account management, or a related field, preferably within children’s activities sectors or service industries.
2. Demonstrated success in managing client relationships and driving client satisfaction.
Education
1. GCSEs with grades 9-5 (A*-C) or equivalent
2. Higher Education preferred
Skills
1. Proven experience in operations management, preferably within the children’s activities, performing arts, or fitness sectors.
2. Strong organisational and problem-solving skills.
3. Excellent communication and leadership abilities.
4. Familiarity with relevant software tools for scheduling, payroll, and reporting.
5. Commitment to maintaining high standards of safety and quality
6. Exceptional interpersonal and communication skills with the ability to build strong relationships.
7. Strong organizational abilities and attention to detail.
8. Proficiency in Microsoft Office or Google Suite.
9. Familiarity with ChatGPT/AI models is a plus.
Character
1. A genuine passion for connecting with people and ensuring their success.
2. Self-motivated, proactive, and results-driven individual.
3. Comfortable working in a dynamic and fast-paced environment.
4. A true team player with a positive attitude and willingness to contribute to the success of Acrotrix.
Remuneration
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Performing Arts
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