Business Systems Technical Director
Department: Sales
Employment Type: Permanent - Full Time
Location: UK - London
Reporting To: Melissa Caddigan
Description
A tech scale up with Big Plans...
When you join Exclaimer, you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.
We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
As part of the business systems team, this role is expected to act as a leader within the business, demonstrating on a daily basis the core Exclaimer values and behaviours and positively contributing to cross-functional projects.
This role encompasses the management of the key systems that enable the effective day-to-day operation of the business and link product, sales, data, and finance together. The evolution of these systems to support the next stage of Exclaimer’s growth is still in its early stages, and someone coming into this role has the opportunity to shape their long-term technical direction.
This broad and wide-reaching role requires both technical expertise and honed communication skills, especially across stakeholder management, at all levels of the business. The preferred candidate will be experienced, able to adapt to change, and someone who enjoys working within a dynamic fast-paced environment.
Key Responsibilities
* Managing the day-to-day technical needs of the business systems, being the technical authority, maintaining good architectural practices and keeping systems in line with current best practices.
* Working alongside a Product Manager for the Business Systems and key stakeholders to define the technical vision and roadmap for the evolution of the business systems, alongside the key system and workflow improvements.
* Work closely with the engineering team to ensure the technical approach across the business system aligns with company data and reporting needs.
* Maintain overarching ownership of the wider end-to-end customer lifecycle for the business systems and our customer data.
* Collaborate with key stakeholders to understand the return-on-investment case and priority for improvements to business systems and report on long-term business benefits achieved.
* Align short-term improvements with long-term transformation to ensure that consistent direction of travel is achieved.
* Manage the technical team responsible for maintaining and enhancing the business systems. Reducing reliance on external contractors and bringing internal technical knowledge in-house.
* Deprecate legacy systems and ensure replacement systems meet the needs of the business’s future growth.
* Manage stakeholder expectations and be the central point of communication for technical aspects of the business systems.
Skills Knowledge and Expertise
* An experienced engineering or IT leader, supporting agile teams with the ability to guide, facilitate and drive delivery.
* Passionate with a background in software engineering or internal IT, with a strong knowledge of development and technical principles, methodologies, and values.
* Extensive Salesforce development experience, or strong knowledge and understanding of, including Marketing Cloud, Lightning Web Components, Apex Programming, Lightning experience, Controllers, Triggers, APIs.
* Experience of working with Salesforce connected business ecosystem. Working with the likes of NetSuite and ZAB and supporting departmental level integrations to remove friction points and automate manual processes.
* Bring strong engineering principles to business systems, such as change control, release notes, technical documentation and best practices.
* Hands-on and detail-oriented, with a strong knowledge of Salesforce best practices and connecting technologies, coupled with practical experience.
* Able to assess technical changes, understand them in the context of the wider system and able to identify where new technological developments benefit the business.
* Experience in debugging and diagnosing the root cause of issues in business systems and identifying the underlying cause.
* Prior experience of working in a comparable high-velocity technology business (SaaS, Fintech).
Benefits
We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:
* Remote / Hybrid working
* Healthcare
* Life insurance
* 6 weeks - work anywhere option per year
* Employee Assistance program
* Contributory retirement savings plan
* Opportunities for training & development
* Great team and culture
* Discounts portal
* Income protection Insurance
* Online GP services
Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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