Handyman /Maintenance Technician
Permanent
Based in Oxford
We are looking for a Handyman / Maintenance Technician to join our friendly and dynamic team here at Waterstones in Oxford. You will be Responsible for reporting, managing and overseeing all maintenance and compliance testing for the bookshops in the Oxford regional area, with the support of the Area Maintenance Manager and approved sub-contractor list and a central head office team. You may have to work away from home on occasion with advance warning.
Please note: You will need a full UK driving licence for this role. A van is supplied for your use.
What you will be doing
* Maintenance for the bookshops in the designated area looking after a number of stores
* Work closely with shop teams to identify maintenance issues, log jobs with the Service Desk and Computer Aided Facilities Management (CAFM) system
* Complete monthly compliance Planned Preventative Maintenance (PPM) and reactive tasks based on competence and skillset, drawing on sub-contractor support where appropriate
* Ensure that all instructions and records are completed and returned to the Service Desk, and all Compliance Certificates returned to AMM / Site Logbook records are updated and maintained all in accordance with standard company practices.
* Manage a ‘live’ reactive job list for each store, ensuring all jobs are completed within agreed timescales
* Audit the stores on a regular basis to ensure all compliance testing and Planned Preventative Maintenance (PPM) visits are up to date, identifying any reactive tasks that need attending to.
* Ensure all maintenance consumables are available and arrange replenishment to ensure agreed stock levels are maintained
* Undertake on-site diagnostic analysis and report on what further resource may be required
* Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised.
* Participate in Health & Safety Codes of safe working and other environmental issues to ensure total compliance with Waterstones Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a safe working environment.
* Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the store and Service Desk with the progress of all outstanding works
What we need from you
* Multi skilled technician with a broad skill base – including basic level of electrics
* Experience working on other Facilities Management contracts
* Previous experience working within a retail environment preferred and working around food areas
* Plumbing skills.
* Carpentry skills
* Good working knowledge of H&S
* Pasma (Not essential as training will be provided)
* Fire extinguisher servicing (Not essential as training will be provided)
* Fire alarms and emergency lighting testing/servicing
* A good understand of building maintenance and statutory testing regimes
* Reasonable level of IT knowledge, emails, excel, and word documents.
Person Profile
* Ability to work independently and as part of a team
* Ability to explain complex issues and technical concepts to non-technical audiences
* Ability to problem solve – often thinking outside of the box to solve problems
* Calm and professional approach
* Friendly and approachable nature with great communication skills
* Time management skills
* Ability to work from instruction and make decisions as needed with minimal supervision
Why work for Waterstones
At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.
If you have the relevant essential experience and you are interested, we would love to hear from you.