We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
Located within The Registry, Student Records & Awards (SRA) is the centralised function for the governance and assurance of the student record journey – supporting students throughout their whole student journey, from organising their first steps at enrolment to playing an integral role in students finally crossing the stage at graduation. This key role is within the Assessment and Awards theme of Student Records and Awards.
About the Role
Working in a fast past customer service team, you will deliver a valuable service to students, and a high standard of supporting administrative functions, through the provision of information, advice and guidance services.
The role will focus on ensuring that processes are followed in alignment with the student records and awards strategy, procedures and university regulations. This will entail meeting Key Performance Indicators such as turnaround times, managing sometimes high and unpredictable volumes during peak periods, complex queries and ensuring compliance requirements are always met.
The task of processing student records and awards involves multiple systems and therefore comfort and confidence with working across various technologies is key. In doing so, you will understand and adhere to the sequence, process and data capturing needs to feed management information and statutory returns. You will be the Data Champion for all data within your business area, ensuring the processing and management of the data is in line with data security policies and established procedures.
You will work under the supervision of the Senior Student Records and Awards Officer and work closely with key stakeholders to ensure the highest accuracy of the student record which captures their journey from enrolment through to assessment to generate the correct student fee, funding and award.
About You
The ideal candidate will be able to demonstrate their ability to work effectively as part of a team in a fast-paced administrative environment. You will have strong organisational skills, with the ability to understand complex requirements, plan work efficiently, and manage competing priorities. You will be expected to work independently and take ownership of your work, whilst working collaboratively across the team.
Excellent judgment in handling situations and interacting with people, responding professionally and appropriately at all times is essential to the role. Building and maintaining strong relationships across all levels of the organisation is key.
You will also have a good understanding of regulations, such as GDPR, and the ability to apply them accurately is essential.
If you are organised, professional and collaborative, we would love to hear from you!
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Emma Richardson, Senior Student Records and Awards Officer via e.richardson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.