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Job Title:
Smart Hands Break Fix Field Engineer
Job Reference:
Services - Smart Hands Break Fix Field Engineer
The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at ONNEC Group's client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites including Slough, Welwyn Garden City, Bromley, and Central London locations; therefore, a car is required and travel to these sites would be expensed.
The work will include all types of patching, break fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware and provision of connectivity to DC Hardware. The position will be site-based as required and reports to the Service Delivery Manager.
You will be part of a team delivering support services on a 24x7x365 shift basis and will be required to work as part of a shift pattern and receive a shift allowance.
What you’ll be doing as our Smart Hands Break Fix Field Engineer:
* Installation of equipment racks within technology rooms.
* Racking of Servers and other Network hardware equipment.
* Installation of power distribution units within equipment racks.
* Restack of equipment within existing technology rooms.
* Movement of equipment within site locations including stores.
* Perform Technology component swaps.
* Decommission of equipment within technology rooms.
* Un-racking of Servers and other Network hardware equipment.
* Decommission of power distribution units within equipment racks.
* Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
* Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
* Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
* Relocate desktop equipment including any peripherals.
* Install desktop equipment including any peripherals.
* Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
* Connection of network patching to servers and other equipment within racks.
* Labelling of hardware (network equipment and servers etc).
* Carry out DBAN Disk Wipes by use of Software.
* Interface with Corporate Real Estate on mechanical and electrical provisioning.
* Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
* Technology room inspections.
* BMS alarm investigation assistance.
* Work order review and assignment.
* Systems Data Quality checks.
* Materials, Tools and Test Equipment Management.
* Carry out surveys and update drawings and schedules.
* Update records for all changes using Asset Management Software when required.
* Third party supervision (escort and supervision).
* First line support (e.g. reboots on instruction, ID of lights & connections etc.).
* Site representation on incident bridges.
* Perform Technology component swaps.
* RMA administration for faulty swapped out equipment.
* Temperature Control Support (out of specification, local temporary fixes - liaison with Corporate Real Estate).
* Structured and Patch Cabling fault support.
* Supervision and Quality Assurance for cabling installations.
* Carry out all types of Copper (Voice and Data) Cabling Installations including termination and testing as required by the ONNEC portfolio of cabling systems.
* Earth Cable Installations.
* Cabinet and Rack Installations.
* Containment Installations.
* Audit and document existing cabling installations.
* Perform cable tracing activities.
* Management of patching within equipment cabinet.
* Compile patching schedules as required.
* Utilise IIM / CMS Software as required for patching planning.
* Labelling of cabling in accordance with Client and ONNEC’s standards and requirements.
* Labelling of hardware (Patch Panels, Outlets etc.) in accordance with Client and ONNEC’s standards and requirements.
* Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
* Updating/ Editing of records in asset management systems.
* Tracking of daily activities, task completion, and incident and project status tracking.
* Manage third party vendors to ensure compliance with change control, specification and quality standards.
* Change control management.
* Incident resolution management.
* Perform additional tasks as instructed by the client and/or ONNEC Management.
What we’re looking for in our Smart Hands Break Fix Field Engineer:
* Relevant experience working in banking IT environment.
* Relevant experience in a ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
* Relevant experience in structured cabling installation, fault finding and testing with fluke.
* Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
* Self-starter, organized, detail-oriented and ability to work independently as well as part of a team.
* Prioritization skills and multitasking ability.
* Ability to work under pressure.
* Expert knowledge of Asset Management Systems.
* Expert knowledge of Ticketing Systems.
* Expert understanding of complex change management and service delivery processes.
* Ability to mentor and train new starters on all systems, processes and procedures.
* Ability to approve / sign off training modules.
* Ability to lead / supervise shift activities.
* Ability to lead / supervise special projects from design through to handover.
* Ability to cover peer group line management responsibilities during high workflow periods and planned/unplanned leave.
* Satisfactory Skills Matrix score.
* Must have own vehicle and valid UK Drivers Licence.
Preferred but not Essential:
* Previous training / qualifications within Information Technology field.
* Practical experience of Intelligent Infrastructure Management.
* COMPTIA A+
* COMPTIA Network +
* COMPTIA Server +
* Information Technology Infrastructure Library - Foundation (ITIL).
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