Technical Support Specialist – 2nd line - Freight Experience ESSENTIAL
Ashford, Middlesex
Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)
3 days per week Hybrid (following initial 3 months full time onsite).
The Technical Support Specialist will have the following skills/background;
Essential experience:
• Ability to navigate and work efficiently using IT software.
• 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.
• Freight forwarding ops knowledge
• Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions.
• Liaise with 3rd parties
• Dealing with 2nd / 3rd line queries effectively to competition.
• Patient with excellent customer service skills/commercial awareness
• Excellent Problem Solver and team player
• Confident and able to communicate clearly and effectively
• Ability to communicate and provide great customer service
• Being able to work independently and part of a team
• Able to cope under pressure and meet deadlines
• Great organizational skills
• Outgoing and forward-thinking mindset
Desirable:
• Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
• Be able to deal w...