We are looking for a Patient Administrator to join our busy Skegness team, working 37.5 hours per week over 5 days., Our Administration team are a key part of the success of our Practice. Working with our Clinicians and Managers to provide a professional service and invaluable support to meet the needs of our Patients and Practice colleagues. This role is wide ranging and requires completion of a variety of tasks, including but not limited to:
* Receiving telephone calls include appointments, telephone advice or home visits
* Providing initial contact for your GP's/CP's/Registrar's, incoming telephone calls and queries
* Actioning of tasks/notifications/results/hospital letters as directed by GPs/CP's/ Registrar's
* Typing of referral letters, coroners reports, medical reports, support if required with complaint responses (in absence of Complaints Assistant)
* Requesting of sickness certificates
* Arranging terminations, completing relevant documentation and making referral
* Arranging death certificates, cremation forms, coroners referrals
* Contacting patients and outside agencies as requested by GP's/CP's/ Registrar's
* Processing letters and referrals
* Providing patients with a summary of results (as required) following investigation(s). Liaising with appropriate clinician(s) to contact patient to discuss levels of results or specific diagnosis etc. as necessary
* Covering for other colleagues when on annual leave or sickness leave
* Supporting colleagues within team with higher level(s) of workload, as able
* Attending/completing courses relevant to the post and keeping up to date with all required training
* Chaperoning of patients if requested by GP's/CP's/ Registrar's, when trained
* Referrals/E-referrals
* To attend any relevant meetings as requested and minute take at any meetings as required
Benefits: Competitive hourly rate, weekends off, Bank Holidays off, minimum 27 days annual leave per year, uniform provided, DBS provided, generous pension scheme, free eye tests, training and development opportunities.