Job Title: Mortgage Arrears Specialist
Location: Watford
Salary: Between £26,000 and £35,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
* Private Medical Healthcare
* Dental Scheme
* Additional half-day annual leave on your Birthday
* Annual leave purchase scheme
* Pension Scheme
* Perk box
* Free eye tests
* Christmas and Summer Social Events
* Top Performers Dinner each quarter
* Fresh fruit in the office
* 25 days holiday plus public and bank holidays
About the Role:
As part of the Special Servicing team, the Mortgage Arrears Specialist will manage a portfolio of 60-100 borrowers. This role involves daily interaction with customers to gather key information, identify their needs, and negotiate tailored payment plans or alternative forbearance solutions. The goal is to deliver successful outcomes for customers while maintaining a proactive and customer-focused approach.
Responsibilities:
* Speak with customers experiencing payment difficulties to help them back on track with their payments (e.g., arrangements, capitalisation, loan forbearance, payment holidays, etc.)
* Contact customers via phone, post, or email who are in arrears to understand their circumstances and agree on a successful plan to clear the arrears
* Ensure treating customers fairly guidelines are adhered to
* Chase loans approaching their term end to understand customer exit plans and plan for any loans that go past their term end date
* Ensure SLA's are met
* Review invoices received from third parties, ensuring all invoices are accurate, resolving any errors, and passing invoices for payment to the relevant team
* Manage collections or litigation tasks from defended possession claims to allegations of fraud, title problems, lease forfeiture
* Issue redemption figures as per process
* Action complaints in line with the complaint process
* Compile daily stats
* Assist with reporting
Experience required:
* Previous mortgage arrears experience is essential
* Great communication skills
* Highly organised
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty, and fairness.
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