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We love to entertain! It’s in our DNA! It's not just about
bowling. We have lots more to offer from Houdini’s Escape Rooms to Karaoke
rooms, 4D Laser Arena, Soft Play, Arcade Machines, and Pool Tables. We also
have fully licensed bars including cocktails, and of course our fabulous food
menu.
We have something fun for all the family to do, regardless of age. Our
centres are fantastic places to visit, and even better places to work in. Why
not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our
customers have a great time when they visit us! The ideal Assistant Manager will
be driven, passionate, and have a natural ability to create a fun environment
for both our customers and team.
You will need to be well organised, approachable, and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
You will:
1. Assume day-to-day responsibility for the operational management of the centre.
2. Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service.
3. Lead the team by example ensuring everyone works together effectively.
4. Support the delivery of the company strategy.
5. Deputise in the absence of the Deputy Manager.
6. Undertake ownership for your training and development to grow into the future role of Deputy Manager.
7. Support the other Managers in the achievement of all budgets, targets, and KPIs.
8. Provide support to the team in various departments as and when required.
9. Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis.
Skills You Need
1. Have a minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail.
2. Passionate about delivering exceptional customer service.
3. Have experience in leading and developing large teams.
4. Full of determination, enthusiasm, and patience!
5. Be ambitious and want to progress!
Benefits
1. Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays).
2. Enhanced Maternity, Paternity, Adoption leave.
3. Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors.
4. Free Bowling for family & friends.
5. Free Food (when working 6 hours or more).
6. Medicash Health Care Cash Back Scheme.
7. Employee Assistance Programme.
8. Free counselling.
9. Life assurance – 4 x annual salary.
10. A day off for your birthday.
11. Long Service Awards.
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise that great people contribute to great success! Most of our managers joined us as Team Members and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
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