Assistant Quality Manager page is loaded
Assistant Quality Manager
Apply locations Birmingham, West Midlands (UK) time type Full time posted on Posted Yesterday job requisition id R0049010
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
* Health Insurance
* Dental Insurance
* Life and Disability Insurance
* Flexible Spending and Health Savings Accounts
* Employee Assistance Program
* Retirement Plan
* Paid Time Off
* Tuition Reimbursement
This is a stand-alone role within our new Birmingham office, offering a high degree of autonomy while also providing the opportunity to collaborate with a dispersed team across multiple locations. As an Assistant Quality Manager, you will be responsible for overseeing the quality assurance processes, driving continuous improvement, and implementing best practices to enhance service quality in our fleet operations teams. We are looking for an experienced Assistant Quality Manager with the ability to critically evaluate and challenge existing processes by closely collaborating with cross-functional operations teams to maintain and improve ways of working. You’ll be comfortable working proactively, managing your own audits, as well as confident communicating with external stakeholders. Your role is critical in upholding our reputation, minimizing risks, and maintaining a competitive edge in the fleet management industry.
For the first 6 months, you’ll need to spend at least 5 days a week in the office learning about the business and ways of working before we move you over to our hybrid model of Tues-Thurs in the office whilst working from home on a Monday and Friday. This is a permanent opportunity, and the salary is circa £50,000 per year dependent on qualifications and experience.
Key Responsibilities will include:
* Manage the day-to-day Quality function in Birmingham ensuring adherence to ISO 9001 standards
* Promote ISO 9001 through training and maintain the standards while maturing the QMS in line with Chippenham office
* Identify inefficiencies in processes through regular review and audits maintaining a schedule that covers all departments.
* Lead and conduct internal audits to evaluate compliance with ISO 9001 and internal policies.
* Monitor and manage non-conformities as they arise – using root cause analysis and corrective actions as required
* Provide regular reports on ISO 9001 compliance, audit results, and quality metrics.
What are we looking for?
Education and/or Training:
* ISO 9001 Lead Auditor or Internal Auditor certification (essential).
* Lean Six Sigma green belt or equivalent qualification (essential).
* Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.)
Relevant Work Experience:
* 3-5+ years’ experience, including 2+ at a leadership level
* At least 2-3 years of experience in quality management or related roles, in an ISO 9001 environment.
* Experience in conducting internal/external audits and working with quality systems.
* Experience of people management.
* Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
* Developing and implementing processes, methods, and tools to increase efficiency and accuracy
* Strong understanding of ISO 9001:2015 standards and quality management principles.
* Knowledge of audit procedures, corrective action (CAPs).
Planning/Organizing/Managerial Knowledge:
* Manage subordinate staff in the day-to-day performance of their jobs
* Ensure that project/department milestones/goals are met and adhere to approved budgets
* Has full authority for personnel actions
* Extensive knowledge of department processes
* Contribute to the development of vision and strategy
* Work with other leaders to develop a common departmental vision or strategy
* Adapt area/departmental plans and priorities to address business and operational challenges
* Identify and resolve technical, operational, and organizational problems
* Adjust quickly to new or changing work environment
* Excellent organizational skills and attention to detail
* Excellent time management skills, with a proven ability to meet deadlines
* Strong supervisory and leadership skills
* Apply management expertise to set direction, resolve problems and provide guidance to employees in own area of responsibility or department
* Manage team projects and project plans through execution
* Influence or provide input to forecasting and planning resources; may manage allocated budget
* Decisions are guided by policies, procedures, and department or business plan; receives guidance from manager
Communicating & Influencing Skills:
* Excellent verbal and written communication skills
* Excellent interpersonal, counseling, negotiation, and customer service skills
* Anticipate and interpret customer needs to identify solutions
* Strong presentation skills
* Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
* Interaction with others requires understanding, influencing, and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others
What’s in it for you?
* 25 days annual holiday entitlement (+ 8 bank holidays)
* Floating Day Holiday in lieu of Birthday
* Group Personal Pension Plan
* Death in Service insurance cover
* Critical illness insurance cover
* Free parking
* Health cash plan
* Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
* Free Breakdown cover (eligible employees – service related)
* Long Service Awards, Support for further education / employee development.
If you are passionate about quality and continuous improvement and have the expertise to lead quality assurance initiatives, we would love to hear from you!
The need to know parts:
* You must have the right to remain and work in the UK.
* You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
* Please also be aware we do not provide sponsorship for any of our positions advertised.
* We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
* We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people, our customers, and the community since 1924.
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