Argyl Edinburgh, Scotland, United Kingdom
Property Operations Coordinator
We are Argyl, an ambitious startup in the short-term lettings industry with a hand-picked portfolio of holiday lets and residential assets across the UK. We are focused on providing exceptional short-term accommodation solutions for guests while offering property owners a seamless and profitable experience.
We are looking for a proactive and detail-oriented Property Operations Coordinator to join our Edinburgh team. This dynamic role involves overseeing the smooth operation of our holiday lettings across Edinburgh, ensuring that our guests experience seamless stays while maintaining the properties to the highest standard. You will play an essential role in guest satisfaction and property management, working across multiple locations and taking ownership of day-to-day operations.
As a key part of our team, you will be based in our beautiful central Edinburgh office, but spend most of your time visiting our properties, meaning this is an active, on-the-ground role. Flexibility is essential, as your duties may range from responding to guest requests, conducting property inspections, and scheduling contractors, to ensuring any necessary repairs or replacements are swiftly addressed. You should have a caring, proactive attitude and take great pride in the properties you manage.
Key Responsibilities:
* Guest Relations & Property Inspections:
* Meet and greet VIP guests on arrival, providing a welcoming and friendly experience.
* Conduct regular property inspections, ensuring everything is in working order and any damage or maintenance issues are addressed promptly.
* Support the Guest Relationships team, ensuring any issues are resolved quickly and efficiently to maintain guest satisfaction.
* Maintenance & Repairs:
* Proactively manage property maintenance by keeping close relationships with local contractors (plumbers, electricians, cleaners, etc.) and scheduling regular checks and repairs as needed.
* Handle minor repairs and replacements (e.g., replacing a broken toaster, fixing light bulbs, etc.) or arrange for trades professionals to take care of more significant issues.
* Monitor the property inventory and replace or purchase new items as necessary to ensure properties remain fully stocked and in excellent condition.
* Operational Support:
* Assist in the preparation of properties before guest arrivals (e.g., reviewing cleanliness, checking utilities, restocking supplies, etc.).
* Ensure properties are maintained to a high standard, keeping them clean, well-organised, and ready for guests at all times.
* Be on-call for emergency issues such as plumbing or electrical failures, ensuring swift resolution and communication with guests.
* Property Management:
* Keep detailed records of property conditions, maintenance schedules, and guest feedback.
* Conduct routine checks on the properties’ equipment, appliances, and furnishings, flagging up any issues before they become bigger problems.
* Maintain communication with the management team regarding property status and any urgent actions needed.
* Business Support:
* Any other ad-hoc work within reason required to support the business.
Key Skills & Requirements:
* Experience & Skills:
* Previous experience in property management, hospitality, or a similar hands-on role is preferred.
* Excellent communication and interpersonal skills, with a friendly and professional demeanor when interacting with guests.
* Ability to work independently and manage time effectively, especially in a flexible role that may involve varying hours.
* Strong attention to detail and proactive problem-solving skills.
* Practical, hands-on approach to resolving issues and maintaining properties.
* Ability to work in a fast-paced environment and handle emergencies calmly and efficiently.
* Personal Traits:
* A caring and responsible attitude towards property management, treating each property as if it were your own.
* Proactive and reliable, with a strong sense of initiative to identify and address issues before they escalate.
* Comfortable working across various locations in Edinburgh, with a flexible approach to work.
* Must be able to work with minimal supervision, be highly organized, and possess strong time management skills.
* Additional Considerations:
* Valid driver’s license and access to a vehicle is advantageous but not essential, as travel between properties is required.
* Flexible working hours, with the understanding that some tasks (e.g., emergencies, guest arrivals) may fall outside of regular office hours, including weekends or evenings.
Why Join Us?
* Variety & Flexibility: Every day is different - work across a range of unique properties and take ownership of what you do. Flexible hours allow you to manage your time around your commitments.
* Impact: Your work directly contributes to the guest experience, ensuring they have memorable, enjoyable stays.
* Independence: While you'll work with a team, this role allows you to manage your schedule and tasks, making it ideal for someone who enjoys autonomy.
What Else Do We Offer:
* Competitive salary of £30,000 and performance-based bonuses.
* Flexible working hours (if applicable) and remote work options.
* Opportunities for professional development and career progression.
* A supportive and collaborative team environment.
* Staff discounts on services and properties.
If you're passionate about property management, have a hands-on approach to problem-solving, and enjoy interacting with people, we’d love to hear from you! Please apply with a CV and covering letter.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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