Operations Manager
Industry: Legal Industry
Salary: 60,000 - 70,000 plus exceptional benefits
Work Model: Truly hybrid - one or two times per week on site
Location: W. Yorkshire (Great links to M1 & M62)
Client Details
Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.
This role will oversee complex operations and will liaise with C-suite stakeholders.
Description
* Oversight for operational performance across a legally focused function
* Drive customer service performance to both customers and partners during any and every interaction
* Manage and plan resources to deliver trading performance ensuring any potential issues are highlighted
* Manage and drive performance consistency across the operation
* Provide front line HR support within your operation across performance management, behaviour, capability, grievance, and disciplinary
* Provide clear leadership and motivation to support the team in delivering key objectives
* Increase team capability through the implementation of new ways of working, systems, processes, and procedures
* Anticipate operational risks and issues
* Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality
* Work across the operation and wider business to encourage continuous improvement activities
* Manage the implementation of operational strategy
* Optimise case progression across the operation
* Provide the teams with clear training and development on a regular basis
Profile
* Experience in a similar role and/or environment
* Strong people management - ideally through Team Leaders
* Process and continuous improvement knowledge
* Record of delivering against objectives
* Budget management experience
* Extensive stakeholder management across C-suite level
Job Offer
This is an amazing opportunity to join a leading Legal organisation in the newly created role of Operations Manager. The role offers a salary of 60,000 - 70,000 plus bonus.
True champion of Hybrid working - you would be expected on site in W. Yorkshire 1 or 2 days per week.
Benefits include: 25 days holiday plus bank holidays with the ability to buy and sell 5 days, ability to condense working week into 4 days once per month (leading to an extra 12 days holiday per year), private medical insurance, life assurance, free on-site parking, and many more.
Candidates across the UK are encouraged to apply with great links via M1, M62, and rail networks.
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