Superintendent Pharmacist
Full-time, permanent
Location: Wolverton - MK12 5NA
Salary: Competitive salary + benefits package
About ZAVA
We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost. We've provided over 11 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they need it most. It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice.
The role
Due to ongoing growth, we are hiring several Pharmacists, and a Superintendent Pharmacist to be based from our new site in Wolverton (MK12). This is a non patient-facing side from which we dispense medications. You will act as the Superintendent Pharmacist, managing the setup and scaling of the new pharmacy that will be dispensing and dispatching private prescriptions, primarily GLP-1s.
You will help to create and manage the operational processes, rotas and structures within the pharmacy and work to ensure that the pharmacy continues to maintain the high standards that we expect.
Dimensions & Stakeholders
* Working closely with the medical and pharmacy teams to ensure that all delivery of medication meets best practice guidance.
* Responding and reacting to changes in requirements including allocation of prescriptions to pharmacies when there are Bank Holidays or delivery problems.
* Developing a deep understanding of all of the processes that occur with external parties that impact our operations.
* Understanding, developing, mapping and evaluating all of our clinical and customer support processes.
* Working closely with the data team to provide regular reports on the day-to-day processes and successes of the pharmacy.
* Working closely with external partners and providers to help streamline their processes.
Key Accountabilities
* Ensuring the pharmacy is run in a manner compliant with the regulation set out by the GPhC.
* Management of staffing across the hub to fulfil the growing demand for the service.
* Keeping operational process maps up to date for all operational processes in the pharmacy.
* Responsible for the KPIs related to the delivery and supply of prescriptions, test kits and medications.
* Maintaining metrics across our UK locale and working with the product and operations team to keep performance within the defined metrics.
Skills & Experience
* Qualified and GPhC registered UK Pharmacist with an understanding of the digital healthcare landscape.
* Experience as a Pharmacy Superintendent at a registered GPhC Pharmacy.
* Previous pharmacy management experience.
* Knowledge of process mapping and efficiency processing.
* Proven ability to handle difficult problems and challenges.
* Experience in data analysis and manipulation, including basic Excel skills (essential).
* Previous experience in stakeholder management and commercial contract negotiations (desirable).
* Experience working with different delivery providers (desirable).
Personal Qualities
* Ability to work across teams as well as working alone.
* Excellent communicator with experience in handling challenging customers.
* Inquisitive; you question the status quo and explore possibilities.
* Resilient; you embrace change and face challenges.
* Macher; you are innovative and use your initiative to improve and deliver.
* Collaborative; you actively share ideas and work together to drive goals as a team.
Benefits from the day you join:
* 25 days holiday + bank holidays + Birthday off
* Healthcare cash back plan through Simply Health / Private Healthcare
* 20% off all ZAVA products and services for you, friends and family
* Remote, hybrid, and flexible working (role dependent)
* MacBook Pro
* Free access to Wellness Cloud, to support your mental health and wellbeing
* Flexible bank holidays - take the ones that matter the most to you
Additional benefits following the probation period:
* £500 training budget per year
* Company sabbatical after 2 years
* Opportunity to work from overseas for 2 months each year
* Cash vouchers after 3, 5, and 10 years of service
We encourage applications from individuals who may not meet all the requirements but feel they can contribute to our mission.
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