Location Milton Keynes, GB Department Name NJ S&C Components (618704) G2 About Network Rail Join Our Team at Network Rail Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Brief Description Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click here to watch our video. This role sits within Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway. SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule. About The Role (External) We are recruiting for a Contract Assistant in the Switches and Crossings (S&C) Maintenance team is to manage the end-to-end process of customer orders received through our internal system NROL. This requires allocating orders to suppliers based on capacity, lead time and cost, dealing with customer queries and escalations, and supporting our logistics partner in arranging deliveries. The role also involves running daily and periodic reports, monitoring supplier performance, and working closely with multiple internal stakeholders. Support the management of supply chain contracts to achieve the most cost-effective delivery of goods and services. Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end-to-end process Develop effective relationships with customers and suppliers drive collaboration and support problem solving Develop and maintain processes for effective query resolution Support the team as required, to deliver a comprehensive service to the business areas. Provide data, analysis and commentary for management reports. Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors. Assist in identification and implementation of quality and efficiency improvement initiatives. Proactively monitor performance and highlight areas for improvement. If you have an eye for detail and enjoy variety to your working day, this role could for you - apply today The ideal candidate will have experience in the following: Essential Proven ability to work to tight deadlines and mandated processes with a high level of accuracy. Good administration and analytical skills. Good interpersonal and relationship building skills. Good commercial awareness. A customer focussed approach. Desirable Railway knowledge. Awareness of supply chain processes. Experience within a customer service role. How To Apply (External) Vacancy type: This role is a 5 month secondment with thepotential to extend or become permanent (unless a suitable redeployee is identified). Please note that secondments are subject to your line managers approval. Please discuss this opportunity with them before applying to avoid disappointment. Location: This position is based at The Quadrant: MK. Hours: 35 hours per week, with hybrid working and travel as required. Salary range: £24,960 - £27,000 pa depending on skills and experience. Closing date: 24 th October 2024. Late applicants will not be accepted. This role is being advertised internally and externally. You will need to complete a supporting statement addressing how you meet the essential criteria, please add this to your CV in one document. Click ‘Apply now’ to submit your application. If you would like to speak the Resourcing Team, please contact RSResourcingnetworkrail.co.uk If you would like to know more about the role, please contact jennifer.cowannetworkrail.co.uk. If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist. Below are some examples of adjustments we can make: Changing a provision, practice or ‘the way things are done’ For example, we can give candidates extra time to complete online, tasks or interviews as needed. Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs. Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available. There are lots of other adjustments we can consider – please just ask The recruitment process will consist of shortlisted candidates being invited to take part in the following; - Competency Based Interview - Short Excel test Candidates who are shortlisted for interview will be contacted by phone or email. For further information about how we recruit, please visit: https://www.networkrail.co.uk/careers/how-we-recruit/ Interview dates: 30 th and 31 st October 2024. Drugs and Alcohol Standard: All prospective external candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.