Who are you?
We are on the lookout for a proactive and pragmatic Clinical Safety Officer to join our team on a part-time basis for three days per week. If you're someone who thrives on ensuring that clinical safety is central to the design of health tech products, this role could be for you!
You'll be key in making sure that our team balances risk and benefit throughout product development and delivery, putting safe and effective digital tools into the hands of patients and care teams.
What would I be doing day to day?
You will define and implement our clinical risk management process. You'll coordinate all the actions needed to keep us compliant with DCB 0129, whilst ensuring that this is integrated with existing processes within our product and client-facing teams.
You'll also need to be responsive and ready to troubleshoot clinical risk queries from your DrDoctor colleagues and from our NHS client teams.
Typical tasks to expect across your week would be:
1. Ensuring we are meeting the milestones set out in the clinical risk management process and continuing to refine this process as we learn and develop.
2. Planning and leading hazard identification workshops, bringing in relevant colleagues from across the Product and Transformation teams in an efficient and collaborative way.
3. Taking an analytical and pragmatic approach to clinical risk assessment to ensure that risks are always weighed up against the value of our products and benefits to patients and services.
4. Supporting the incident management process to mitigate any clinical impact when incidents occur and ensure learning from incidents is shared and reflected in clinical risk documentation.
5. Writing hazard logs and clinical safety case reports in clear language suitable for both technical and lay readers, and managing the overall safety file.
6. Acting as a trusted expert on clinical risk management, by meeting with CSOs from deploying organisations to support their hazard workshops or answer questions about our clinical risk evaluation and justifying the decisions we have made.
What experience do I need to have?
Must-haves:
1. Formal, evidenced training in clinical risk management in accordance with DCB 0160 and DCB 0129 standards, such as NHSE's Digital Clinical Safety Practitioner training.
2. Experience of developing and implementing a clinical risk management process, working across a number of health tech solutions.
3. Awareness of product development and understanding of how clinical risk analysis can be integrated into this process alongside technical decisions.
4. Ability to lead internal workshops and work collaboratively with engineers, product managers and delivery/transformation teams to ensure the appropriate subject matter experts are utilised for clinical risk management.
5. Advanced communication and stakeholder management skills, particularly the ability to communicate technical concepts to a less technical audience, and the handling of complaints.
6. Strong document management skills, enabling large numbers of hazards, causes and controls to be presented in a user-friendly format.
7. Current professional registration in a relevant health field (e.g., nursing, medicine) with at least three years' experience as a practising clinician.
Bonus points for:
1. Experience working within a healthcare start-up or scale-up environment.
2. Understanding of the NHS health tech landscape (including Electronic Patient Records, Patient Admin Systems, Summary Care Record, Patient Demographic Service).
3. Technical knowledge such as a working understanding of APIs used in the NHS, code release testing, software agents and aggregators.
4. Previous clinical risk assessment of patient-facing technologies such as electronic questionnaires, messaging tools or AI products.
We know from research and experience that candidates may not apply if they don't think they meet 100% of our requirements. If you don't tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture.
We are perfect for each other, what are the next steps?
We are currently recruiting heavily and have a lot of CVs to go through. We will be in touch in a few days from the time you apply to let you know if we think we might be a match or if not.
If successful, we will arrange a time to talk to you for a quick 30-minute intro call. This will be a conversation around the role, the team and your experience.
After that, we would invite you to meet some other members of the team, most likely virtually, for a more in-depth competency interview. Some of our roles will also be subject to completing an assessment or a role-related exercise.
We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date throughout.
I can't wait to get started, what are the perks?
We keep all of our Perks and Benefits updated on our careers page https://drdoctor.teamtailor.com/ - we like to think there is something for everyone!
As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways. Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our people to enjoy.
We love a Summer and Christmas party and organise regular company/team socials. This year so far we've celebrated Holi, International Women's Day, Pancake Day, Pride and our 12th Birthday!
Salary banding for this role is: £60,000 - £65,000 per annum, pro rata.
Department: Client (Sales and Transformation) Role: Transformation (Delivery & Success) Locations: London Office Remote status: Hybrid Remote Yearly salary: £60,000 - £65,000 Employment type: Full-time.
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