Description
Location: Lincoln
Salary: £27,500 – £32,500
Hours: Monday – Friday, 7:30 am – 4:30 pm (30-minute lunch) – Office-based with some flexibility
Benefits: 21.5 days holiday + 8 bank holidays, half-day off on your birthday, free parking, ad-hoc free lunches, discounted food from an on-site bakery, auto-enrolment pension, and a great team environment!
The Opportunity
Are you an energetic and proactive customer service professional looking for your next challenge? This is your chance to join a thriving and growing SME business in the food manufacturing sector!
We’re looking for a Customer Account Coordinator to provide first-class customer service, process orders efficiently, and be a key point of contact for clients. This is a varied and fast-paced role where you’ll work closely with an experienced and supportive team.
What You’ll Be Doing
* Handling inbound customer calls and emails, processing orders, and assisting with enquiries
* Managing customer accounts, providing updates on orders, deliveries, and invoices
* Uploading and maintaining accurate customer records on the ERP system
* Liaising with internal teams (production, despatch, and sales) to ensure smooth order fulfilment
* Proactively following up on quotes and identifying opportunities for upselling (no sales targets!)
* Supporting customers with product information, returns, and repairs
Requirements
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