Job Description
I hope you’re okay! Are you ready for your next professional adventure?
We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest IT Operations - Service Design & Introduction Lead- London role. Check out the details for this vacancy, with a world-leading airline company, below:
Location: London, waterside (Hybrid)
Contract ended: 6 months
Hours: Monday to Friday (37.5 hours a week)
Rate: £450- £550 per day through UMBRELLA (Inside IR35)
Job purpose:
* As a Service Design & Introduction lead, you will oversee the design, development, and introduction of new services within client Digital.
* Through close collaboration with business stakeholders, you will manage the service design package for IT Operations within client Digital by gathering and understanding business requirements for new IT services.
* You are responsible for supporting new services and change programmes entering the IT Operations function ensuring they are architecturally sound, scalable, and aligned with best practices. This will require monitoring the implementation activities when the new or changed service is being deployed into the live environment to ensure compliance to process and agreed outcomes.
Accountabilities:
* Working in partnership with client Digital and the business to:
* Lead the design of new IT services, ensuring that they align with business requirements and objectives.
* Oversee the transition of new services from development to production, ensuring a smooth and controlled deployment.
* Manage a portfolio of projects to define IT Operations requirements, costs for Solution Sketch (SS) and Statement of Work (SOW).
* Act as a point of support to guide Project Managers (PMs) though the service introduction and IT Operations processes.
* Identify and mitigate risks associated with the introduction of new services.
* Provide consultancy and support for RFP work.
* Perform post implementation reviews based upon the service introduction activities that have been performed.
* Establish and implement quality assurance processes to ensure that newly introduced services meet defined standards and performance criteria/
* Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.
* This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.
Key Stakeholders
External
* Third-party strategic partners and key solution suppliers
Internal:
* Business stakeholders
* Client Digital Delivery Leadership team and product teams
* Enterprise Architecture
* Software Engineering
* Cyber Security
* IT Operations
* Office of the CIDO
* People Specification
Qualifications
* Educated to degree level of equivalent experience
Desired qualification
* ITIL Foundation
Skills
* Embracing and managing both business and IT change as necessary to help shape future direction.
* Proven project management skills to oversee the introduction of new services from conception to production
* Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally
* Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
* Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.
* Ability to identify, assess, and mitigate risks associated with service design and introduction
* Demonstrates and applies a good understanding of third-party supplier management principles.
* Structured and organised approach, proven ability to deliver to time cost and quality.
* Strong analytical and problem-solving skills to address challenges and unexpected issues during service transition
* Clear decision-making ability with the ability to judge situations and assess when to escalate issues.
* Ability to work under pressure.
Experience
* Proven track record of successfully supporting service Introduction activities to agreed standards, in a complex global organisation.
* Experience of working with Managed Service Providers and with Outsourced IT models.
* Experience of delivering change and compliance to agree standard processes.
* Experience in creating comprehensive documentation and providing training for relevant teams.
* Experience in establishing and implementing quality assurance processes to ensure service quality meets defined standards
* Experience of operating across multiple countries and cultures is desirable, but not essential.
Start Date
ASAP
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.
Or if it is not quite right for you, but you have someone in mind for the role – please let me know.