Clinical Support Team Administrator - Wellbeing Service
Do you have excellent communication skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk is looking for an extremely professional, conscientious, calm, and confident individual to be a Clinical Team Administrator.
This role will be supporting the Clinical Team. This will involve working closely with professionals and the general public, maintaining patient information using different electronic patient systems. This role will offer a variety of tasks, from referrals into Suffolk Wellbeing, making phone calls, updating patient records, and general admin support to the clinical teams.
Main Duties of the Job:
* Previous administration experience is essential.
* Full training will be given for this role.
* You will need to demonstrate the strength of your communication, prioritisation, and administration skills while showcasing your knowledge of IT systems.
* You will be able to evidence a flexible response to service needs and the ability to think creatively.
* Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.
Essential Criteria:
* Use of ICT applications/packages.
* Experience of working in a busy office.
* Taking and processing referrals via phone and online, with extensive knowledge of all Microsoft packages.
* Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
* Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
About Us:
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing their experiences and learning from each other.
Why Work for Us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work, and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Benefits Included With This Role:
* NHS pension
* A comprehensive in-house & external training programme
* Career progression
* Starting annual leave of 27 days per annum increasing to 33 days based on length of service (plus paid bank holidays)
* Staff physio service
* NHS discounts and many more.
Job Responsibilities:
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY!
Employer Details:
Employer name: Norfolk & Suffolk Foundation NHS Trust
Address: Wellbeing Suffolk, Hospital Road, Bury St Edmunds, IP33 3ND
Employer's website: NSFT
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