Job Title: Airfreight Import Operator
About the Role:
We are seeking an experienced Airfreight Import Operator to join our team at Europa Worldwide Group. As an Airfreight Import Operator, you will be responsible for providing excellent customer service, handling import customs entries, and ensuring compliance with HMRC obligations.
Key Responsibilities:
* Provide exceptional customer service and operational handling to clients
* Liaise with internal and external teams to ensure client and company expectations are met
* Generate import customs entries and ensure compliance with HMRC regulations
* Handle external temporary storage facility (ETSF) movements in-line with HMRC regulations
* Assist with administration tasks, including job costing and invoicing for the import team
* Monitor and collect duty/tax payments via FTS
* Communicate effectively with customers, agents, and suppliers via phone and email
* Undertake airfreight import operations, including receipt of bookings, customs clearance, airline liaison, and collection/delivery of cargo
* Organize import bookings with overseas agents
* Perform credit checks on accounts in-line with company policy
* Ensure timely arrival notifications and keep stakeholders updated
Requirements:
* Strong customer service background and confident personality
* Minimum 2 years' experience in Airfreight operations
* Working knowledge of Import customs clearance within airfreight
* Excellent time management and communication skills
* Ability to prioritize and proactively deal with situations
* Capacity to work independently and as part of a team
About Us:
Europa Worldwide Group is an ambitious independent logistics operator with a strong presence in the UK, Europe, and internationally. We offer a competitive package, excellent working culture, and opportunities for growth and development.