Due to continued growth, our client is looking to employ a personable and motivated Technical Support Engineer to take control of the service function and manage external service providers.
Responsibilities:
1. Support Sales team, external engineers, and customers with product information and technical support.
2. Attend customer sites to repair products in the field.
3. Train external service engineers as required.
4. Retro-fit equipment to fulfill customer orders.
5. Source, catalogue, and update technical information in the central system to ensure accessibility for future queries.
6. Ensure correct documentation is submitted to the warehouse for any parts used during work carried out.
Qualifications:
1. Excellent telephone manner and ability to build rapport with a wide range of customers.
2. Able to work calmly under pressure and deal competently and empathetically with others.
3. Competent IT skills, able to use Word, Excel, and other software as required; typing at a reasonable speed while speaking to customers is essential.
4. Knowledge of CAD systems and HTML is advantageous.
5. Ability to understand and retain product information.
If you feel that you have the skills and experience required for the Technical Support Engineer position, please submit your CV along with a covering letter outlining your experience. This will enhance your chances of selection and improve your prospects of landing the role you desire.
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