Client Relationship Manager Location: Epsom, Surrey Job Type: Full-time Joining a leader in providing managed solutions within the telecoms sector globally. We are seeking an experienced Client Relationship Manager to enhance strategic relationships and drive client satisfaction across designated clients at a global level. This role is ideal for someone who excels in client management and is focused on fostering long-term relationships. Day-to-day of the role: Develop and implement major account strategies to enhance client engagement and satisfaction. Identify and understand client needs to proactively manage and resolve issues, ensuring a high level of client retention and satisfaction. Collaborate with various teams including new business teams, Enterprise sales teams, and the Delivery unit to ensure proposals meet customer requirements. Maintain and deepen relationships across all decision-making levels within the client organization to maximize account development. Work with channel partners to discover and develop new business opportunities. Produce case studies and customer-focused PR activities to showcase Penta Consulting's capabilities. Lead and mentor a team, focusing on developing their client management skills and enhancing team performance. Required Skills & Qualifications: Proven experience in client relationship management within the IT/Technology sector, such as IT services, managed services, SaaS, or Cloud computing. Strong ability to engage with clients and develop strategic account plans. Demonstrable experience in managing client relationships, with a track record of maintaining and enhancing client satisfaction. Excellent communication skills, capable of building rapport through phone, email, and in-person interactions. Ability to manage multiple client accounts simultaneously within a demanding cycle. Experience in strategic planning and collaboration with multiple stakeholders. Professional training in client relationship management and a deep understanding of client servicing processes. Benefits: Competitive salary and performance incentives. Opportunities for professional growth and leadership within a dynamic international company. Engaging work environment where innovation and proactive client engagement are valued