Job Description
Key Responsibilities:
* Develop and maintain effective, efficient schedules for clients and Care Professionals.
* Ensure schedules optimise travel time and availability while meeting client needs.
* Be responsive to changes, making real-time adjustments when necessary.
* Match Care Professionals with clients, arranging introductions in collaboration with the care team.
* Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
* Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
* Work with the recruitment team to ensure staffing levels meet demand.
* Participate in the on-call rota as required.
What We Offer:
* A rewarding role within a passionate team making a real difference every day.
* Competitive salary and company pension scheme.
* Career development and training opportunities.
* Health scheme benefits and Home Instead discounts.
Why Home Instead?
At Home Instead, you’ll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our CARE Professionals.
Qualifications
Ideal Candidate Will Have:
* Experience in a scheduling or coordinating role within home care.
* Strong IT skills, including Microsoft Office/Google Suite and CRM software.
* Excellent communication and interpersonal skills.
* Ability to plan, prioritise, and remain calm under pressure.
* A proactive and analytical mindset with great attention to detail.
* NVQ Level 2 in Health & Social Care (or equivalent) essential; Level 3 desirable.
* Flexibility to support the evening and weekend on-call rota.
Additional Information
Ready to Make a Difference?
All offers are subject to a satisfactory DBS check and references.
To apply, please submit your CV and a covering letter online or email them to recruitment@telfordsouth.homeinstead.co.uk
Click to apply or call our Recruiter Chelsea on 01952 581112 for an informal chat.
Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process.
We do not currently hold a Sponsorship licence.