CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London. The successful candidate will have day to day management of the office, to include task and supply chain management, budget control, service delivery and customer satisfaction.
Key Responsibilities:
* Managing local client and CBRE budgets and report any out-of-line situations
* Control and manage service charge accounts where appropriate, providing monthly report data to Regional Facilities Management Director and Finance Manager
* Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
* Conduct supplier surveys on MySupplier, compile Customer Monthly Management Report and Subcontractor reviews with the Chief Engineer
* Carry out site inductions and organise training for the team.
* Helpdesk coverage including but not limited to; logging, distributing and closing of planned maintenance and reactive calls on Corrigo.
* Mitigating KPI failures and proactively managing Corrigo WO's for the technicians and re-assigning to the correct personnel
* Strong lines of communication to user population on all BAU activity
* Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
* Sharing of best practice
* Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
* Maintain a motivated team by management and personal development of all local based staff
* Organising monthly team meetings
* Performance Management
* Provision of strong upward and downward communications within the team
* Overall operational management within designated site area. Cleaning, Security & Specialist Sub Contractors
* Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
* Development and implementation of Customer Service strategy for location
* Developing partnering relationships with key client/s in the location
* Manage and motivate team in line with IIP accreditation and guidelines.
* Delivery of "One Team" methodology within location
* Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation
* Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
* Promote and sponsor a culture of continuous improvement and best practice.
* Support Completion of client monthly report
* Manage resources both human and technical to maximise quality of services delivered
* Raise/review Purchase Orders, comprehensive spend tracking, process supplier invoices and resolve any queries whilst chasing debt to keep within contractual terms.
* Policy and procedure compliance
* Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements.
* Log in hazards & customer feedback on the QHSE Management Portal
* Maintain eLogbook's and logbooks compliance.
* Obtain supplier quotes and uploading onto the internal system for client approval.
Experience Required:
* Expert organizational skills and an advanced inquisitive mindset.
* Member of BIFM or another FM professional body
* Ideally educated to Degree level
* People management skills and the ability to communicate at all levels
* PC Literate - Word, Excel, and Ideally with Lotus Notes experience Ability to work as part of a team, as well as independently.
* Confidential and discrete approach with calm manner, ability to work under pressure and with changing demands and priorities.
* Commercial and financial awareness
* Technical Background with an understanding of HVAC systems within Buildings
* Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)
* Travel as the role requires to support the office in both Frankfurt and Dusseldorf
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being short listed for the role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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