* Be a part of a global community in the hospitality industry.
* Learning and growth opportunities.
* Wide range of employee-related benefits.
* Get an opportunity to be a part of Heartist culture.
Job Description
Main Duties: Administration
* Liaise with different departments for smooth and coordinated work.
* Ensure that team members adhere to Human Resource policies.
Customer Service
* Personally welcome and escort all hotel guests.
* Authorize courtesies for all VIPs.
* Maintain guest profiles and update them regularly.
* Interact with guests and enable the team to understand guest requirements.
* Responsible for maintaining a high level of room sales by up-selling.
* Adhere to Accor guidelines for all financial-related procedures.
* Ensure maximum room occupancy within the agreed overbooking policy.
* Balance the accounts on a daily basis.
Operational
* Adhere to the Standard Operating Policies & Procedures.
* Check outstanding accounts of in-house guests daily.
* Ensure the following records are kept in order and up to date:
* Ensure that luggage of incoming and outgoing guests is handled quickly and efficiently.
* Ensure that all mail and messages awaiting incoming guests are promptly delivered.
* Check the grooming and hygiene of the team.
* Ensure all VIP room inspections are coordinated with the Housekeeping Department.
* Ensure that newspapers and parcels are delivered to rooms without delay.
* Be readily available at all times to deal with problems or complaints.
* Ensure effective and speedy check-in & check-out facilities.
* Deal with inquiries and complaints of guests tactfully and initiate follow-up action.
* Ensure that the entrance is easily accessible to cars and taxis at all times.
* Conduct briefings for concierge and Front Office Assistants.
* Log security incidents and accidents in accordance with hotel requirements.
* Communicate with the Front Office Manager all information likely to be of interest to them.
Personnel
* Demonstrate leadership skills that utilize persuasion and motivation to attain organizational goals, along with honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
* Ability to accept responsibility.
* Self-confidence, motivation, drive, and tenacity.
* Ability to enhance organizational performance.
* Ability to clearly delegate tasks and responsibilities.
* Ability to think strategically, inductively, and creatively.
* The propensity to recognize and acknowledge others’ ideas.
Other Duties
* Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and driveway.
* Assist other departments in case of emergencies.
Occupational Health & Safety
Employee Responsibility:
All employees must safeguard their health and safety, as well as the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job that may be assigned by management.
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