Team Leader | Customer Service | Sales | Wrexham | Full time | Permanent | 37.5 hours per week | £26,000 per annum
Spire Yale Hospital is currently looking to recruit for a Customer Service/Sales Team Leader to join our fantastic team on a full-time, permanent basis.
Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Contract type: Permanent, Full-time
Working hours: Monday to Friday between 8 am and 6 pm
The purpose of the Team Leader is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team’s daily and monthly sales targets.
To achieve this the Sales Team Leader will;
Duties and responsibilities
1. Lead, manage and support the HUB sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets
2. Manage the team’s call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI’s
3. Track, evaluate and improve the sales and conversion contribution of all payors within HUB hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
4. Support Sales Manager to ensure the right people are in place to deliver targets
5. Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
Who we're looking for
6. Strongly target motivated
7. Be able to work effectively within their HUB while operating within a national sales framework
8. Prove a track record in positively impacting sales growth and performance based on a clear strategy
9. Ability to innovate and streamline processes to reduce cost and duplication
10. Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
11. 35 days annual leave inclusive of bank holidays
12. Employer and employee contributory pension with flexible retirement options
13. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
14. Private medical insurance
15. Life assurance
16. Free DBS
17. Free Car park
18. Free Uniform