We are looking for an Account Manager / Customer Service Advisor to work in the City Centre with parking, providing support to other Account Managers and Directors. The role is Monday - Friday, 9am - 5:30pm, working as part of a small, established team with support and training from your Line Manager.
Responsibilities include:
1. Conducting service review meetings on a quarterly basis, collaborating with the team on recording and collating data across systems to monitor performance in line with service level agreements. This includes reviewing escalations, corrective actions, and co-developing preventative strategies with suppliers and clients.
2. Ensuring timely review meetings are held and responded to.
3. Managing single and multi-asset moves, scheduling, and cooperating with the team on decision-making. This involves assigning resources based on skills, competency, and experience.
4. Quoting to meet the agreed 'time to respond' turnaround.
5. Monitoring quotes to conversations.
6. Planning routes effectively to maximize crew capacity and resource availability across clients' approved suppliers.
7. Responding to escalations, cancellations, and aborted works with re-routing and building in works pending to optimize client benefits.
8. Collaborating with crews on alternative routes and re-routing.
9. Forward planning scheduling with the team.
10. Cooperating with account managers to plan, agree, and confirm crew allocations to works.
Once successful in this role, you will work in a friendly environment with benefits including free parking, a bonus scheme, 25 days holiday plus Bank Holidays, pension, and your Birthday off.
Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. We are an Equal Opportunities Employer.
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