Company description
The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes – across all sectors – a Single Point Of Contact (SPOC) for all of their technology needs.
Job description
Are you looking to start your IT career within a rewarding and supportive company?
You will work full time within our Technical Support Team with your priorities being:
* Support customers with day-to-day IT issues.
* Implementing 1st time fixes.
* Dealing with support requests.
* Taking inbound calls.
* Making outbound calls.
This posting is for our Leeds office with access to public transport links and various bus stops close by. On-site parking is available.
You will deal with various types of situations, ranging from a password reset to business-critical requests. Therefore, a willingness to adapt and remain focused is key.
Qualities
* Excellent communication.
* Great phone manner.
* Ability to work as part of a team.
* Work well under pressure.
* Great customer service skills.
* Passion for IT and Technology.
* Enthusiastic.
* Confident.
* Helpful.
* Self-Motivated.
Desired Skills
* Experience with Microsoft 365 (Exchange Online, Office Apps, Azure).
* Experience with Windows Server, including basic functionalities (Active Directory, Group Policy, Hyper-V).
* Understanding of Networking (DHCP, DNS, IP Addressing).
* Understanding the best practices of Cyber Security (AV, VPN, Encryption).
* Understanding the features of Windows 10, including their functionality across the different versions.
* Confidently troubleshoot a variety of infrastructure/setups.
* Understanding of Telecoms, Mobile, VoIP, including their connectivity.
Benefits
* Statutory Pension Scheme
* Company social events
* Bike to work scheme
* On-site parking
* Modern working environment with Air Conditioning
* Holidays: 29 days (including your birthday and statutory bank holidays) – these days increase with tenure of employment.
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Schedule:
* 8 hour shift
Experience:
* IT Support: 1 year (required)
Location:
* Leeds LS12 6AB (preferred)
Work Location: In person
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