Are You Ready for a New Challenge? Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join Us as a Service Delivery Assistant We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you What You'll Do? Provide outstanding customer service and assistance. Ensure safe and timely train dispatch. Provide helpful information and assistance to customers. Prioritize the safety of customers, colleagues, and visitors. Keep the station clean and secure. Collaborate with teams to provide real-time information during disruptions. Enhance customer security through your strong visibility within the station. What We're Looking For? Strong team player, able to work independently. Excellent communication and basic numeracy skills. Computer literate and comfortable using apps. Working Pattern? The station operates from 05:00 to 01:00. You must be flexible to work shifts, including weekends and bank holidays. A parking permit will be provided for the East Car Park What to Expect? After submitting your application and completing an online assessment, shortlisted candidates will be invited to complete a Train Dispatch Multi-Tasking Test (recommended on a laptop or computer). Candidates who pass the test will be invited to a competency-based interview. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 31 March 2025. Successful applicants must pass a medical assessment, which includes a colour vision test, drug and alcohol screening and a DBS check. Full training will be provided, including a three-week training programme in Swindon. Perks & Benefits? Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle : Costco membership, bike scheme, retail discounts. Financial : Pension, share-saving schemes, payroll giving. Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. Inclusion & Diversity at GWR At GWR, we believe everyone belongs. FirstGroup is committed to creating an inclusive environment where all colleagues and candidates have equal opportunities. We value diversity in age, gender, LGBTQIA, ethnicity, religion, and disability, with zero tolerance for prejudice. We support flexible working where possible and ensure our roles remain accessible. If you need assistance with your application due to a disability or neurodivergent condition, please let us know so we can provide the necessary support. For more information: Exceptional Individuals Health Assured Ready to embark on an exciting new journey? Apply today and join our team INGWR