Scheduling Coordinator - Aylesbury Pertemps Aylesbury is currently recruiting for a Scheduling Co-ordinator for our client based in Aylesbury. Salary: £25,000 - £32,000 Hours: 8:30-5:00pm Duties: - Act as the main point of contact for incoming phone calls and support tickets - Taking inbound calls from customers and tenants - Prioritising and assigning jobs to engineers based on urgency and complexity - Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements - Maintaining accurate and up-to-date documentation of certificates - Attending regular training sessions to improve technology skills and promote self-service options for common issues - Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents - Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences Requirements: - Proven experience in a service desk or help desk - Strong knowledge of IT systems - Customer-focused approach with a commitment to delivering exceptional service Company Benefits: - 20 days holidays bank holidays - Pension - Training and progression If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury