We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re recruiting for a Service Charge and Leasehold Officer to join our team in Basingstoke on a 1-year fixed term contract. This is a full-time role working 37 hours a week, with a minimum of 20% of this to be office-based to promote collaboration and team working.
Want to know what we can offer you?
* 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As Service Charge and Leasehold Officer, you’ll be the point of contact for leaseholder and shared ownership customers around lease management, providing a high level of customer service. You’ll be VIVID’s expert in leasehold management, maintaining a good working knowledge of leasehold legislation and best practice. Working closely with the Sales team, you’ll ensure that accurate and detailed information is given before any lease commences.
You’ll manage the service charge process, including works/costs reconciliation such as communal repairs, fire works, S20 works etc., service charge queries and complaints for leasehold and shared owner customers. You’ll review and approve invoices, ensuring breakdowns received for services and charges are in line with contract and responsibilities.
Ideally, you’ll hold an NVQ or similar in business administration, housing, customer service or similar (or a commitment to work towards this). You'll have an understanding of housing associations, or a similar environment, delivering a high standard of customer service in a high-pressure environment. You’ll also have the ability to prioritise and organise tasks and set up new systems and processes.
This is a blended role, with some outside office hours required due to the needs of our customer group. You’ll need a full current driving license with business use and access to a vehicle.
Interviews are due to take place 27 / 28 Nov.
Internal applicants: secondment opportunities must be discussed and approved by the applicant's line manager before applying.
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