Salary range: £33,291 - £42,861 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 22 December 2024
Contact details for Informal discussion: Mohamed Sheikh-Mao, Senior Contact Centre Manager via email msheikhmao@westminster.gov.uk
About Us:
Housing & Commercial Partnerships in Westminster City Council is dedicated to enhancing services and creating real connections.
The Role:
As a Contact Centre Advisor, you will be the friendly person our customers reach out to. You will listen carefully to their questions and provide the answers they need. You’ll manage all kinds of contact – from phone to face-to-face, from email to social media and web chat, maintaining high standards of professionalism, empathy, and courtesy.
If you have ideas about improving our processes, we’re more than willing to listen. Experience in a housing management or public sector environment is a bonus, along with a demonstrated history of delivering excellent customer service in a fast-paced environment. The ability to deal patiently with challenging customers will be advantageous.
As our contact centre is target-driven, you will need to prioritise your workload productively. Good keyboard skills are essential for keeping clear and accurate records of conversations and outcomes.
What We Offer:
Westminster is home to more than 200,000 residents and over 50,000 businesses. We aim to create a Fairer Westminster where our communities are at the heart of decision-making. We are an inclusive workplace and encourage applications from all backgrounds.
The Council is a Disability Confident Employer and guarantees an interview for applicants who declare a disability and meet the essential criteria of the job.
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