Position: Customer Experience Coordinator Location: London, New Broadcasting House Role: Full time, on site Mitie have a brand new opportunity for a motivated, organised Customer Experience Coordinator to join their team in London. This position specialises in visitor management focusing on delivering a ‘5-star' meet and greet service to key visitors, escorting them through the premises to their meeting space and assisting them with any immediate requests. Role Responsibilities: Responsible for creating, managing, and executing innovative internal and client event program where required. Assist on larger events that take place throughout the year, welcoming VIP's ensuring they have everything they need. Be the key ‘point person' for the Executive Team in the client's business building excellent relationships with the Executive Assistants and Key Stakeholders Ensure you always deliver a 5-Star service clients, members of the business, VIP's and visitors You will be knowledgeable of the client brand ensuring a good working knowledge, to build rapport with VIP's Know of local transport information and amenities such as restaurants and entertainment. Pre-booking and personally escorting visitors to their meeting, making sure visitors requirements are met. Storing luggage, hanging coats and offer catering refreshment to VIP's as they arrive. Booking appointments or accommodating ad-hoc requests for VIPs like printing or arranging WIFI access Meeting the key personnel at the beginning of each visit and ensuring that every aspect of the day is checked and delivered. Consulting with the senior management team and colleagues regarding visits and or events; making recommendations to achieve maximum impact for minimal spend. Operate the Outlook room booking system and be able to make all VIP visits/ events requirements on the system. Act as the primary contact to the Senior Client team, and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Workplace Co-coordinators, AV, Engineering, and 3rd party suppliers such as Landlord, Security and Catering. Liaising with the catering team to ensure any event food service is timely and as ordered, taking care of special requests and VIP visitors with allergies. Communicate daily with all departments to ensure all details for VIP's are correct and to note any changes. Ensure FOH& Security teams have the correct VIP names spelt correctly and they are fully briefed on who is arriving To report all building issues and faults and escalating urgent issues via the appropriate service lines. Work closely with Workplace team communicating any events or visitor's VIP's ensuring everyone is aware of what is happening in advance. To ensure the highest quality customer service and experience is acheived by working with the Events and Guest Experience Manager to create, support and execute any training, activity and communication for Mitie staff as and when required. onduct training, cover and support with the surrounding teams. Candidate profile: Communicate clearly and concisely, (both written and verbal). Organised, excellent time keeping, prioritising workloads, adaptable Experience MS Outlook, Word, Excel, and PowerPoint. Proactive and forward-thinking approach to work, demonstrating adaptability and flexible working, with a desire to constantly seek improvements. Excellent customer service skills and strong communication, both written and verbal, with the ability to interact confidently with colleagues and clients. Positive, polite and outgoing personality Immaculate presentation, representative of the high standards of Mitie employees, combined with a positive, proactive and self-motivated approach and demonstrate the ability to engage with all clients and colleagues on a professional Previous experience of handling VIP visitors i.e., Hotels/ Aviation Previous customer services experience in client facing role Being Mult-lingual desirable