An exciting opportunity has arisen for a Customer Services Coordinator to join Estates team. Your role will be to provide high quality, professional customer experience to all internal and external stakeholders in accordance with defined service standards.
Staff benefits include, shuttle bus, and more Read more below
Role Requirements
1. Support the Customer Services Manager in developing processes and defining workflows ensuring full coverage of a high-quality day-today service against SLAs and KPIs at all times.
2. Deliver services using existing software systems, ensuring efficient working practices and maintaining automation.
3. Under the guidance of the Customer Services Manager, provide an efficient and high quality Helpdesk function, including job triage, ticket generation and allocation to the appropriate team, including but not limited to transport, maintenance, grounds/gardens, accommodation, housekeeping, logistics and department purchasing.
4. Act as the first point of contact to The Childrens Trust for external users, ensuring Front of House enquiries are dealt with in an appropriate manner that is representative of the organisations Promises.
5. Ensure CAFM tasks are managed in accordance with policy and procedures, monitoring performance and escalating issues as they arise.
6. Prov...