Wirral University Teaching Hospitals NHS Trust
To proactively manage a busy service's administrative team, supervising and coordinating the workload.
To monitor and assess the administrative workload, identifying and backfilling gaps to ensure continuity of services.
To collect, analyse and interpret data, supporting and reporting to the Divisional Manager to meet the Division's key performance indicators and inform decision making.
To support the Divisional Manager in specific project management to support the development of the service.
To co-ordinate aspects of service delivery and associated to ensure effective utilisation of the service.
The role is to support patient flow and also support other areas within division, such as critical care, OPAT and IV access.
Main duties of the job
* Line management of a defined group of administrative staff in respect of new and existing employees to include management of sickness/absence, individual reviews and personal development. First line for grievance, disciplinary and capability procedures.
* Responsible for first stage disciplinary interviews.
* To provide a clear line of communication for all admin and clerical staff booking annual/study leave, ensuring the provision of adequate cover as appropriate.
* To ensure a clear channel of communication to the Divisional Manager on issues relating to admin and clerical staff and the service's function.
* Review existing data capture systems across the directorate to ensure they are fit for purpose, consistent and provide quality information for the management teams.
* To create and manage spreadsheets and databases in order to collate meaningful reports.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job responsibilities
Please see attached Job Description for further information about the Business Support Manager position available at WUTH.
Person Specification
Qualifications, Specific Experience & Training
* Hold a degree in a relevant area or have equivalent experience.
* Significant relevant experience of line management of administration teams.
* Significant relevant experience of working within the NHS.
* Knowledge and experience of key NHS related government initiatives.
Knowledge and Skills
* Excellent computer literacy demonstrated by an ECDL qualification and experience in using a wide range of software packages.
* Ability to present data in an informative and user friendly format.
* Ability to plan and organise a range of complex activities.
* Ability to work under pressure, on own initiative, and meet deadlines.
* Ability to contribute to team work, supervise others and lead change through people.
* Ability to communicate at all levels within the organisation, exercising tact and diplomacy.
* Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in individual review, supervision and by maintaining a personal portfolio of learning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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