Find out about the current vacancies available at the Trust and take the next step in your career with us.
Site: North Tees and Hartlepool Foundation Trust
Town: Stockton-on-Tees
Salary: £23,615 pro rata, per annum
Salary period: Yearly
Closing: 26/03/2025 23:59
We are on a continuous journey of improvement and transformation; however, our main priority is, and always will be, providing safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion, then apply for this opportunity and help us make our patients’ experience the best it can possibly be.
With a budget of around £365m, three hospitals, and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees, and parts of East Durham and Sedgefield, as well as community, therapeutic, and screening to a wider population across Durham and Teesside.
Job overview
*Advert will close early once a sufficient number of applications is reached*
*You will be asked to provide a copy of NVQ Level 2 Qualification prior to interview*
The Enhanced Care Worker will provide a full range of therapeutic interaction and support to patients who have complex health and social needs, on a one-to-one basis whilst maintaining respect for the individuality, confidentiality, and dignity of the patient.
They will work collaboratively with multi-disciplinary team members to ensure a high and consistent standard of enhanced care is delivered to individual patients following the assessment and planning of care by the Enhanced Care Coordinator.
The enhanced care worker will have the opportunity to work with patients in the enhanced care activity room and on a one-to-one basis on the ward.
This post will close at midnight on 19th December 2023.
**Please note - you will need to have an NVQ Level 2 in Care to be shortlisted for this post**
**Due to the new visa requirements, we are unable to offer sponsorship for this post**
Main duties of the job
To provide Enhanced Care to individual patients who have complex health and social needs within an inpatient ward environment or department as directed by a Registered Nurse which includes:
1. Enhanced observation of patients who are deemed suitable including patients with dementia, learning disability, mental health, drug & alcohol withdrawal, falls, abscond risk, self-harm, and delirium.
2. Accompanying patients, allowing freedom to walk, with staff permission.
3. Use meaningful and therapeutic activities to engage with patients.
4. Talking and listening to patients.
5. Assist with nutritional and hydration needs with staff permission and guidance.
6. Accompany patients off the ward for appointments with staff permission.
7. Accurately record clinical observations of patients receiving enhanced care.
8. Help patients to wash, toilet, and dress using correct manual handling techniques.
9. To provide advice, support, and reassurance to patients and their families whilst maintaining their privacy, dignity, confidentiality, and safety throughout a patient's admission and stay in hospital.
Working for our organisation
At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognize staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars, and Service Awards.
We recruit for values and “Together we are North Tees & Hartlepool.”
Detailed job description and main responsibilities
Responsibilities:
1. To provide Enhanced Care to individual patients who have complex health and social needs within an inpatient ward environment or department as directed by a Registered Nurse which includes:
2. Enhanced observation.
3. Accompanying patients, allowing freedom to walk, with staff permission.
4. Playing cards, jigsaws, drawing, etc.
5. Talking and listening to patients.
6. Assist with nutritional and hydration needs with staff permission and guidance.
7. Accompany patients off the ward for appointments with staff permission.
8. Accurately record clinical observations of patients receiving enhanced care.
9. Help wash, toilet and manually handle patients.
10. Answer the ward phone when not providing 1:1 care.
11. Answer patient nurse call alarms when not providing 1:1 care.
12. To be actively involved in the daily reassessment of in-patients whom enhanced care has been provided to, liaising with the ECC, ward staff, and other healthcare professionals to ensure high quality enhanced care is provided when required.
13. To provide advice, support, and reassurance to patients and their families whilst maintaining their privacy, dignity, confidentiality, and safety throughout a patient's admission and stay in hospital.
14. Establish and maintain effective communication and good relationships with patients, carers, and staff alike.
15. To liaise with the ward staff to ensure and support appropriate and timely assessment and planned care plans for patients and clearly document the care provided.
16. To only perform duties that sit within the parameters of personal capabilities and competencies.
17. Participate in programmes of appropriate mandatory and bespoke training as required.
18. Appropriately escalate any concerns to the nurse in charge.
19. Adhere fully to the Trust's uniform policy and represent the service in a professional and responsible manner.
20. To rotate and provide support and care into the enhanced care activity room delivering activities planned by the enhanced care activity room workers.
21. Support the Enhanced Care Coordinator in the auditing of the service when required.
22. Promote a culture of respect, dignity, and informed choice for persons with complex health and social needs, through advocacy and support in decision-making.
Communication and Working Relationships:
Ability to use appropriate communication skills including tact, diplomacy, discretion, empathy, negotiation skills, motivational skills, persuading and influencing skills.
A requirement to communicate and understand information in potentially emotionally charged and hostile situations.
Communicate information to other staff members e.g. Ward based Multidisciplinary members and an Enhanced Care Coordinator.
Most challenging part of the job:
To inspire and motivate, in partnership with patients, carers, and staff.
To provide high quality and consistent enhanced care to patients who have complex health and social needs.
Ensuring that timely, accurate, and consistent documentation reflects the care given to patients and the individual needs of that patient at the time.
Person specification
Qualifications
* NVQ level II in care or Level 3 Diploma in Care / Qualified Modern Apprentice in Health Care
Experience
* Nursing care experience gained within an NHS or care home setting.
Skills
* Excellent communication and listening skills
* Ability to work under own initiative
* Ability to work well within a team.
**Please note - Once sufficient applications have been received this vacancy may close early**
**Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.**
As part of our recruitment process, you will be required to undertake pre-employment screening:
Disclosure and Barring Scheme (previously Criminal Records Bureau)
Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.
It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.
Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.
For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.
If you experience any technical difficulties applying for this post please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.
The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust’s policy is that individuals will be recruited, trained and promoted according to ability and job requirements only. As such we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, and nationality, and marital status, responsibility for dependants, religion, trade union activity, and age.
Disability
The Trust gives full and fair consideration to applications for employment received from disabled people. We are a “Positive about Disabled People” employer, and we hold the ‘two ticks’ Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention, and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognize that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognized through the Armed Forces Covenant as a Silver Employer.
What does this mean?
We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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