We are a leading IT and Telecoms Managed Service Provider, offering innovative solutions to businesses across various sectors. We are looking for a skilled and motivated IT Support Engineer to join our team, providing high-quality support to our clients both remotely and on-site. Key Responsibilities: Maintain and support Microsoft Server environments, Active Directory, Microsoft 365, Entra, SharePoint, DNS, DHCP, and Group Policies. Configure, manage, and troubleshoot networking infrastructure, including TCP/IP, routers, switches, VPNs, and firewalls. Set up, configure, and manage virtualized environments using Microsoft Hyper-V. Troubleshoot and support Windows 10/11 systems. Setup and configure WIFI Access Points. Implement VPN solutions for secure remote access. Provide remote support using industry-standard remote access tools. Travel to and from client sites for troubleshooting, maintenance, and deployment of new equipment. Perform system upgrades, installations, and security updates. Manage and check data backups, monitor servers for disk space, and review event logs for errors. Provide excellent customer service and communicate effectively with clients. Participate in on-call rotations and provide after-hours support as needed. Requirements: Must have own car and a clean UK driving license. Proven experience in an IT support role. Good knowledge of Microsoft Server, Active Directory, Microsoft 365 (including Entra and SharePoint). Solid understanding of networking concepts (TCP/IP, routers, switches, VPNs, firewall management). Experience with virtualized environments, particularly Microsoft Hyper-V. Exposure to VEEAM backup solutions and UNIFI products. Ability to work independently and as part of a team. Willingness to occasionally work out of hours, including weekends and travel within the UK or abroad. Excellent troubleshooting skills and a proactive approach to problem-solving. Strong customer service and communication skills. Desirable Skills: Experience working in an MSP environment. Certifications such as CompTIA, Microsoft, or Cisco are beneficial. Exposure to VoIP and telecoms solutions. Benefits: Competitive salary plus benefits. Training and professional development opportunities. Supportive and friendly team environment. Occasional work-from-home options available. If you are a passionate IT professional looking for a new challenge, wed love to hear from you ADZN1_UKTJ