Job summary Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as an admin Patient Flow Co-ordinator on a full-time basis for 9 months within the Think Family Outreach Team. The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated. You will play important roles supporting our Child and Adolescent Mental Health Service and will be base cover activity within the the RISE Think Family Outreach Team. Main duties of the job The main responsibilities of this post are to co-ordinate the delivery of clinical interventions for children and young people and their Families within the RISE Service. You will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits. Main Duties: To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the TFOT Team with the required degree of urgency under the supervision of the Patient Flow Manager and TFOT Team. Co-ordinate appointments. To support multi-disciplinary team meetings by completing and outcoming agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list. To support patient flow with regards to offered interventions. To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies. To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge. About us RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services. RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice. The Think Family Outreach Team aim to empower and promote children and young people with mental health and complex needs to support them in a time of crisis. The clinical team also work within the paediatric wards or appropriate care settings, alongside the wider multi-disciplinary team. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 9 months Working pattern Full-time Reference number 444-6743696-CG Job locations Various Nuneaton Nuneaton CV11 5DN Job description Job responsibilities For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. Job description Job responsibilities For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. Person Specification Qualifications Essential English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this. Commitment to lifelong learning and continuing personal and career development. Desirable QCF Business Administration Level 3 Knowledge Essential A good standard of written communication, Good verbal communication skills Knowledge of Mental Health terminology Excellent organisational skills Ability to manage and prioritise own workload/use own initiative. Ability to pay attention to detail where there are predictable interruptions to the work pattern. Ability to deal professionally with enquiries from staff, service users and stakeholders Standard IT/Keyboard Skills Ability to work in stressful and high-pressure environments including sensitive situations. Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Desirable Effective self-management skills, Able to identify when to seek support Experience of working in a busy office / customer care environment Experience of using Trust IT systems Relevant Experience in similar role or directly comparable Personal Attributes Essential Interacts well with others / team working, Works with Initiative, Self Motivation Demonstrates empathy & sensitivity Anti Discriminatory approach to practice that promotes equality and values diversity Other Essential Ability to travel to multiple sites Willing to undertake DBS (Disclosure and Barring Service) enhanced clearance Desirable Car driver/owner (It is unlikely that public transport will meet this requirement). Analytical and Judgement Skills Essential Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action when seeking support. Works with Initiative Person Specification Qualifications Essential English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this. Commitment to lifelong learning and continuing personal and career development. Desirable QCF Business Administration Level 3 Knowledge Essential A good standard of written communication, Good verbal communication skills Knowledge of Mental Health terminology Excellent organisational skills Ability to manage and prioritise own workload/use own initiative. Ability to pay attention to detail where there are predictable interruptions to the work pattern. Ability to deal professionally with enquiries from staff, service users and stakeholders Standard IT/Keyboard Skills Ability to work in stressful and high-pressure environments including sensitive situations. Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Desirable Effective self-management skills, Able to identify when to seek support Experience of working in a busy office / customer care environment Experience of using Trust IT systems Relevant Experience in similar role or directly comparable Personal Attributes Essential Interacts well with others / team working, Works with Initiative, Self Motivation Demonstrates empathy & sensitivity Anti Discriminatory approach to practice that promotes equality and values diversity Other Essential Ability to travel to multiple sites Willing to undertake DBS (Disclosure and Barring Service) enhanced clearance Desirable Car driver/owner (It is unlikely that public transport will meet this requirement). Analytical and Judgement Skills Essential Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action when seeking support. Works with Initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry and Warwickshire Partnership Trust Address Various Nuneaton Nuneaton CV11 5DN Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)