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London South Document Handing Officer AO - Hemel + 0.5 excess, Hemel Hempstead
Client: Brook Street NMR
Location: Hemel Hempstead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4d7a3df41a28
Job Views: 6
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Admin Officer - Document Handler
Location: Hemel Hempstead HP2 7HQ
Office Based
Hourly rate: £13.85
Working Days/Hours: 37 hrs per week 9-5 but may be asked to work between the hours of 8am and 10pm to align with the suppliers (shift would be 7hrs 24mins daily)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a document handler.
Experience Needed/Desired:
* Proven oral and written communication skills
* Ability to work at pace with a high degree of accuracy
* Ability to analyse information using this to make informed decisions whilst adhering to policies and procedures
* Ability to work well with others and build good working relationships
Desirable skills and experience:
* Coaching skills
* Flexibility and versatility to embrace change
* Taking ownership for decisions and holding oneself accountable for delivery
Duties/Responsibilities:
* Working as a team to support and process the validation of documents in line with HMPO policy and procedures.
* Training will be provided on site and there is minimal travel required for this role.
* This role requires 100% office attendance due to the role and size of the estate.
* Provide continuous support and coaching to supplier staff to build and develop their validation skills.
* Direct supplier staff to refer cases for consideration by a civil servant when a decision is required.
* Remain focused on processing referrals to the required performance and quality standard.
* Adapt to change and work flexibly to improve Customer Service and Public Protection within the unit.
* Build skills and knowledge to make accurate decisions, undertaking additional checks as required.
* Refer applications with recommendations where there are concerns in the authenticity of a document.
* Escalate cases in line with guidance and policy where forgery concerns are identified.
Training:
4-week training period, consisting of online training course & mentoring. 1 half day (around 4 hours) from the Peterborough office will also be required. Please note that no annual leave will be permitted during the 4 weeks of training.
Clearance level:
Basic DBS + CTC (Counter Terrorism Clearance)
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted. This role requires security clearance that will be processed for you if successful.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
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