Operations Manager
Location: Heathrow
Job Title: Operations Manager
Shift Pattern: Monday to Friday, day shift (on-site)
Reports to: Operations Director
Salary: Up to £55,000
Drive Operational Excellence in a Rapidly Growing 3PL
Are you an experienced Operations Manager eager to make a lasting impact in a high-growth, fast-paced 3PL environment? Do you thrive on driving continuous improvement, streamlining operational processes, and implementing cutting-edge logistics solutions?
A leading third-party logistics (3PL) provider is looking for a dynamic Operations Manager to join their Heathrow HQ team. This newly created role will be pivotal in documenting and refining operational processes, enhancing Standard Operating Procedures (SOPs), and driving efficiency across multiple sites. You will work closely with the Operations Director, Project Team, and wider business to optimise the Warehouse Management System (WMS), manage rollouts, and spearhead process improvement initiatives.
Key Responsibilities
Process Optimisation & Documentation – Establish, maintain, and continuously improve all operational processes and client SOPs, ensuring efficiency, compliance, and scalability
WMS Rollout & System Enhancements – Oversee the successful rollout of their in-house WMS, working with project teams to ensure a smooth transition and identify system improvement opportunities
Continuous Improvement (CI) & KPI Management – Lead CI initiatives to improve productivity, quality, and cost-effectiveness, while developing and tracking key performance indicators (KPIs)
Cross-Site Communication & Collaboration – Work in sync with multiple locations, liaising with warehouse, production, and project teams to ensure seamless operations
Staff Training & Development – Support training programmes to upskill teams, ensuring operational consistency and best practices across the business
Client & Internal Stakeholder Engagement – Act as a key contact for operational escalations, working closely with Account Management to ensure exceptional service delivery
Health & Safety & Security Leadership – Uphold and enhance Health & Safety and Security policies to maintain safe and compliant operations
Person Specification
Proven experience in a Warehouse or Operations Manager role within a 3PL, logistics, or fulfilment environment
Strong leadership, process improvement, and WMS implementation expertise
Highly analytical mindset, with the ability to track performance and develop actionable KPIs
Strong communicator, able to influence, engage, and collaborate across teams
Ability to balance strategic oversight with hands-on operational problem-solving
A proactive, solutions-driven mindset with a passion for driving efficiencies
Hours of Work, Pay, and Benefits
Up to £55,000
Monday to Friday
08:00 to 17:00
25 days holiday
Company pension
Life assurance
Profit sharing scheme
Ready to take your career to the next level? Apply now and be a key player in this exciting growth journey