Working Age delivers essential support to 3 million of the most vulnerable in society, whether through Employment Support Allowance, Jobseekers Allowance, Maternity Allowance, Sure Start Maternity Grants, Budgeting Loans, Support for Mortgage Interest, Social Fund and Incapacity Benefit. People depend on us to accurately deliver these primary benefits on time, which are crucial and often the only source of income for them.
We deliver these services from offices the length and breadth of the UK. Team members in different locations help to ensure that we are processing cases or answering customer queries to ensure a great customer experience. It is a fascinating, and surprisingly diverse, portfolio of support that we provide.
The National Operations Hub is a high profile team that sits at the heart of Working Age providing insight, resourcing and performance intelligence to influence design and delivery improvements to how Working Age is delivered.
This is an exciting opportunity to take forward a role within a high-profile team sitting at the heart of Working Age Operations providing support, advice, and leadership to colleagues across the business.
We are looking for a highly motivated and creative individuals to join our dynamic and innovative National Operational Hub to support the service delivery of Working Age functions. You will provide support across key areas which underpin WA Operational Delivery.
You will play a key role in providing support to Working Age Delivery, ensuring resource is managed effectively, sufficient management information is produced and made available to help ensure we are providing the best possible service for our customers. You will be participating in discussions which heavily impact the way our services are delivered. Working closely with numerous stakeholders across DWP to support the management of performance.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .