Senior Designer (CRM & Digital Creative) | LOOKFANTASTIC
Job Category: Division
Location: UK, Manchester
Job Type: Full-time
About THG
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. It’s an incredibly exciting time to be joining the team.
Why be a Senior Designer at THG Beauty?
We’re looking for a talented and passionate Senior Designer with a specialism in email and CRM-focused design to join our growing LOOKFANTASTIC Creative Team. As a senior member of the team, you’ll champion our brand aesthetic and create innovative, high-quality visual content for email, loyalty, and app channels that engages and inspires our customers.
As a Senior Designer, you’ll:
* Champion the brand’s visual identity across CRM, email, loyalty, and app channels, ensuring consistency and excellence.
* Lead the creation of mobile-first, responsive email designs that follow brand guidelines and render seamlessly across devices.
* Collaborate with the CRM and Marketing teams to translate written briefs into inspirational, high-performing designs.
* Introduce motion, animation, and gamification to enhance email designs, adding interactivity and engagement.
* Oversee and refine seasonal updates to email templates, including transactional and loyalty emails, optimizing for open rates and click-through performance.
* Provide creative leadership and daily feedback to junior designers, ensuring consistent design quality.
* Support the creative team by flexing into wider design projects as needed, contributing to cross-channel campaigns.
What skills and experience do I need for this role?
* Design Expertise: Proficient in Adobe CC (Photoshop, Illustrator, InDesign) with strong attention to detail and typography.
* CRM Design Experience: Previous experience designing for email, loyalty, and app channels, with a strong understanding of mobile-first principles.
* Technical Knowledge: Awareness of HTML/CSS to enable collaboration with developers and troubleshoot design challenges.
* Creativity & Brand Awareness: A passion for beauty and lifestyle brands, with a keen eye for trends and storytelling in the digital space.
* Communication Skills: Confidence in presenting ideas and concepts to team members, stakeholders, and senior leadership.
* Problem-Solving & Time Management: Strong organizational skills with the ability to balance multiple briefs and tight deadlines.
What’s in it for me?
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
THG is proud to be a Disability Confident Committed employer.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Apply for this job
Please submit a copy of your portfolio as part of your application.
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