IT Support Engineer - EU/UK (London office hybrid role)
Remote, UK
We are looking for a Support Engineer to join our global IT team. Marqeta’s IT Support Specialist provides support and optimization of the productivity of our internal customers in a positively delightful way. The ideal candidate should be experienced with Macbook Systems Administration, SaaS Systems Administration, Asset Management, Video Conference systems, and A/V Events within an engineering organization, as well as have a strong ability to drive projects, escalations, and team deliverables in a fast-paced environment building for scale. We are looking for an outgoing proactive person who is also comfortable delivering training and presentations to big audiences.
This role will be performed from our London office a few days a week (hybrid model with flexibility). We’d love for you to join us!
The Impact You'll Have
* Resolve a variety of moderately complex issues using established processes and procedures.
* Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers.
* Contribute to problem resolution and ticketing system improvements.
* Having complete knowledge of all departmental policies and procedures, materially participate in process improvement, including composing and maintaining process documentation.
* Manage the health of the Support ticket queue (e.g., assign tickets, audit ticket health).
* Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
* Combine your expertise in the majority of relevant functional technology areas with skills in other domains to resolve complex problems and optimise services.
What We’re Looking For
* Minimum 2+ years of relevant technical experience
* Bachelor’s degree in Computer Information Systems or similar.
* Experience with various operating systems (e.g. Windows, Linux, OS X).
* Customer-centric mindset with an uncompromising commitment to deliver outstanding service globally.
* Strong communication skills (both verbal and written communication).
* Passion for continuous learning and improvement.
* An understanding of the importance of asset management and the asset lifecycle.
* Detail-oriented: including maintaining and updating IT documentation and procedures.
* Experience in using scripting language for automation.
* Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, and mobile devices.
Nice-To-Haves
* Certifications or experience in Mac OS, Jamf, Jira, Airwatch, G-Suite, Okta, networking fundamentals (e.g., CCNA, CompTIA Network+), ITIL, large language model/generative AI
Compensation and Benefits
* Premium Private Medical and Dental coverage
* Generous time off program with additional “Floating Holiday days”
* Retirement savings program with company contribution
* Equity in a publicly-traded company and an Employee Stock Purchase Program
* Monthly stipend to support our remote work model
* Annual development stipend to support our people growth and development
* Family-forming benefits and up to 20 weeks of Parental Leave
* Wellbeing programs i.e Modern Health, HealthKick and more
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law.
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Accepted file types: pdf, doc, docx, txt, rtf
If hired, can you provide evidence of legal eligibility to work in the UK? *
This role is UK-based, so you must be able to come work from our London office in Holborn on a hybrid basis.
Do you have experience with Macbook Systems Administration, SaaS Systems Administration, Asset Management, Video Conference systems, and A/V Events? *
Do you have experience with any of the following: *
Experience with various operating systems (e.g. Windows, Linux, OS X)
Bachelor’s degree in Computer Information Systems or similar.
Please select all that you are experienced with
Please confirm you are happy to move forward based on the compensation range for this role at this level by selecting "YES" If you aren't able to work within this range, please select the "NO" Dropdown. *
Starting Compensation: Here is our range:
£21,375 - £28,500 (base salary will start within this range)
10% (annual bonus),
Plus equity in USD, and a generous benefits package.
How did you hear about this job? *
Are you now or have you been employed by Marqeta in the past? *
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