Are you an experienced Medical administrator seeking an opportunity to showcase your leadership potential within a general practice? Then this could be the role for you.
This role focuses on the patient experience and the admin processes surrounding primary care. You should have excellent interpersonal skills, as well as the ability to problem solve, diffuse conflict, oversee the implementation of processes, and support and encourage receptionists and administrative team. You should be confident in the administration skills needed to understand primary care data, be able to track performance against targets, demonstrate problem solving skills, and run tight processes around recall. You will also need to be able to motivate others in order to implement these processes.
This role will report to the Senior Practice Manager, working alongside a brilliant team of Doctors, Nurses and Administrative staff who deliver great healthcare to our patients.
Main duties of the job
1. Day to day supervision of admin team members including ARRS roles such as GPA and care coordinators.
2. Admin team rota to ensure provision within core hours.
3. Support Practice Manager with recruitment of admin team members.
4. Hold up and maintain standards of presentation, behaviour and professionalism within the admin team.
5. Undertake ongoing 121 and group training with admin team.
6. Be responsible for tracking recall processes described within QOF, IIF, PCN and locality schemes.
7. Be responsible for ensuring admin team accurate and timely clinical coding from letters and correspondence.
8. Be responsible for ensuring the referral processes including 2ww tracking are timely and accurate.
9. Ensure accurate lists such as GSF, child safeguarding, DOLS lists are up to date.
10. Problem solve and resolve minor complaints or errors within the team.
11. Day to day supervision of reception team members.
12. Reception rota, including dealing with staff sickness and holidays.
13. Monitoring the phone calls in and out for performance and quality.
14. Support Practice Manager with recruitment of reception team members.
15. Lead on improving the patient journey, listening to feedback from patients and staff on how to provide outstanding customer service as a team.
16. Hold up and maintain standards of presentation, behaviour and professionalism within the reception team.
17. Undertake ongoing 121 and group training with reception team.
18. Be responsible for the process of fit note requests, prescription requests, medical forms.
19. Have an active involvement in developing the Patient Participate Group.
20. Increase the uptake of technology amongst patients such as the NHS app.
21. Resolve minor complaints, problem solve within the reception team.
This role will need to work closely with the Practice Manager who may be based off site. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time to time.
Person Specification
Qualifications
Experience
* Experience working within a general practice
* Experience working within a primary care setting
* Experience working as a Medical Administrator, Duty Manager or Medical Receptionist
* Experience working as a team leader
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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